Advisor for a Streaming Service Project
3 semanas atrás
**WE ARE A GREAT PLACE TO WORK**
**Join us in Lisbon, Portugal**
**About Webhelp**
**Webhelp** is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 110,000 game-changers from more than 140 locations in 58 countries.
Join us at **Webhelp Portugal** and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.
**About the job role**:
You will be the first point of contact for viewers and a critical brand ambassador. The right person for this role is enthusiastic about addressing our client’s customers’ needs aiming to provide an excellent service. If you are someone that you enjoy delivering world-class customer service, then this is your opportunity.
Your project belongs to a multinational American company leader in the mass media and entertainment industry.
**As a Customer Advisor, you will**:
- Assist viewers through phone and/or chat regarding different queries
- Provide technical support and troubleshooting of system configurations and network settings
- Provide accurate and real-time responses to the viewer’s inquiries.
**We are looking for**:
- Native or Proficient in **Spanish (C2)**:
- Fluency in **English (B2)**:
- Passionate about entertainment and media enterprise
- Excellent communication skills coupled with empathy, team spirit and customer-oriented
- Familiarity with digital streaming services and devices
- Have a positive and can-do attitude
- Previous experience in Customer Service is highly valued
- For non-EU residents, it is mandatory to have a valid work permit.
**We offer you**:
- Competitive wages (14 monthly payments per year)
- Performance bonus
- Meal allowance paid in voucher card (net)
- Health insurance with a dental plan (after 6 month's contract)
- Relocation package: shared accommodation and flight reimbursement
- **Work from Home based in Lisbon, Portugal.**
**Life at our company**:
- Work in a diverse environment with people from over 75 nationalities
- Benefit from our modern amenities, many discounts on local businesses, company parties and events, and much more
- We promote inter-company mobility to work at any of our sites around the world
**Ready to take up the challenge?**
**Join our team and show off your talent**
All submissions will be treated confidentially under the General Data Protection Regulation.
**Webhelp Portugal** is an equal opportunity employer.
Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.
**Tipo de oferta**: Período Integral, Integral/Full-time
**Benefícios**:
- Cartão/Ticket refeição
Horário de trabalho:
- Turno de 8 horas
Tipos de pagamento complementares:
- Bónus de performance
Possibilidade de deslocação diária/mudança de residência:
- Lisboa, Distrito de Lisboa: Deslocar-se ou estar disposto a mudar-se para o local da oferta antes de começar a trabalhar (preferencial)
Licença/Certificação:
- work permit (obrigatório)
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