Ship to Bill with Italian

3 semanas atrás

Lisboa, Portugal HCL Technologies Tempo inteiro

We are a renowned global IT service and consulting company, presently developing our tech footprint in Lisbon (Parque das Nações). We have a new project started on April 2021 in Lisbon for a big player in the oil and gas industry.

**Main Responsibilities**

Work as an Individual Contributor to some of the key responsibilities from the following overall items listed below
- Create a customer account in SAP; perform customer pre-qualification requirements; provide customers with account information; monitor customer activation and ensure it is completed.
- Invoice Management: invoice generation, review of unbilled sales, processing of credit/debit notes and process month-end accruals, generate month-end reports.
- Cash Applications: perform assigned responsibility to apply, match, and clear all payments to appropriate accounts in a timely and accurate manner.
- Monitor aging items, monitor system auto-match malfunction, facilitate timely resolution of any unapplied and/or misapplied payments, and escalate as required
- Collections: Manage assigned Collections responsibilities including managing assigned AR portfolio and overdue payments as per agreed KPIs.
- Credit: Perform credit limit creation and modification activities as per defined process, release blocked orders
- Product promotion rules checking, product catalog update, payment of MSLA kits to vendor, and tracking quantity of MSLA kits
- Retail site Mystery Shopper reporting, provide administrative support to Loyalty program; Support incentive programs and special price adjustment activities
- Update Global Smart Form; Travel & Entertainment expense report review
- Support controls compliance activities; support admin activities of Record Management, Brand & Product Integrity Management, Safety, Security & Health Management reporting, Ergo reporting.
- Update and reporting of Loss Prevention Observations, Safe Driver Observations, and mileage/work hours in Impact tools; monitoring of POAs, data maintenance.
- Ensure all complaints/queries that cannot be resolved personally are routed to the appropriate internal or external parties for resolution.
- Create exceptional customer experience for the given customer segments in line with SLAs with a focus on First Contact Resolution and low customer effort.
- Adhere to TAT and accuracy, report KPI's/SLA's as per agreed timelines.
- Proofreading (European languages), basic translation, mass communication, price communication, and ad-hoc requests.

**Functions**
- Invoice Management including
- Billing
- Dispute Management
- Account Setup & MDM
- AR including
- Collections & Cash Applications
- Ledger Account Management
- Customer Inquiry and Service Request handling
- Client Solutions
- Order Processing
- **Type of Process**:
**Soft Skills**
- Excellent communication abilities
- Good listening and comprehension abilities
- Ability to effectively communicate, probe, and understand customer issues and provide first call resolution
- Good interpersonal and issue resolution skills
- Strong collaboration and coordination skills.
- **Qualification and Experience**:

- Minimum of a Bachelor's degree or equivalent in business or a departmentally related
- 0-2 years
- **Required Language Thresholds**:

- C2/C1 level Italian
- B2 level in English

**Domain Experience**
Any one of the following functional experience will be required:

- Order Management
- MDM
- AR
- Billing
- Accounting / AP
- Logistic Experience
- **Technical Application**:

- User Experience - SAP (Preferable) or any other ERP (Oracle, Siebel, PeopleSoft, SFDC, etc.)
- Good MS Office skills

We're offering these **benefits**
- Competitive Salary.
- Remote.
- Meal Allowance on Card.
- Career Progression Opportunities.
- Parenthood Program.
- Well-rounded Health and Life Insurance Packages.

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