Service Manager

6 meses atrás

Porto, Portugal Noesis Tempo inteiro

**Description**:
**Main Tasks and Responsibilities**:

- Ensure the execution of the contracted services, according to contractual terms, service levels, and following a continuous process of expectations management;
- Work as a service focal point, internally and externally, for the Clients of your portfolio;
- Coordinate teams in order to guarantee the achievement of service objectives and metrics, according to contract boundaries and clients' needs and expectations, managing scope, deadlines and quality criteria (Ex: SLAs) agreed with them;
- Participate actively and proactively in controlling and maximizing service profitability;
- Contribute and actively participate in the preparation of proposals for clients under your responsibility
- Monitor and report the progress of the Service and be a part of the delivery process;
- Keep close contact with the activities of the technical teams affected by the service you manage;
- Ensure, when applicable, escalation of situations, including scope issues related with the service contracted by the Customer;
- Proactively work in the perspective of preventing possible failures in the provision of services at various levels, as well as performing tasks that can deliver "added value" in the service provided;
- Support the definition of corrective and preventive actions addressing problematic situations, detected during the ongoing service;
- Active participation in surveying customer needs and / or promoting new business opportunities, in close collaboration with business teams;
- Prepare, present, and analyze with the Client the reporting of project activities and / or service delivery.
- Coordinate, as a Project Manager, the execution of projects within the Clients of your portfolio.

**Requirements**:

- 3 years of experience in similar roles
- English (minimo B1/B2)
- Having certifications in the field will be considered a plus.

Location: Porto or Lisbon (Hybrid)

**Join us. Let's innovate together**

**Requirements**:

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