Senior Product Manager

7 meses atrás

Porto, Portugal Five9 Tempo inteiro

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

We are seeking an experienced Sr. Product Manager (Data and Analytics) to join our team. In this role, you will be responsible for driving the development and delivery of modernising our Operational Reporting solution, as well as delivering insights on our nextGen interaction workflow distribution engine.

This will involve defining new analytics models enabling advanced analytics and re-imagining reports to leverage our Data Lake platform (GCP), and visualisation and analytics engine to enable a great user experience. This is an exciting role in which you will get to work with a great team and also influence strategic roadmap for data and analytics at Five9.

**Responsibilities**:

- Roadmap Development: Develop, publish, and maintain a clear and prioritised product roadmap for data and analytics products. Identify industry trends, customer needs, and emerging technologies to drive product innovation.
- Market Analysis: Conduct competitive analysis and stay current with industry trends related to data and analytics products. Identify opportunities for differentiation and areas of improvement for our offerings.
- Cross-Functional Collaboration: Work closely with broader product team, engineering, design, and other teams to ensure successful product development and delivery. Foster effective communication and collaboration to achieve shared goals.
- Product Development: Partner closely with Engineering to lead the end-to-end product development process by participating in sprint ceremonies (stand-ups, grooming, retros, etc.). Understand customer needs and market trends and translate them into Features, Epics, User stories, and Acceptance Criteria.
- Stakeholder Management: Build strong relationships with internal and external stakeholders. Collaborate with sales, marketing, and customer support teams to ensure alignment on product messaging, positioning, and customer satisfaction.
- Product Launch and Monitoring: Plan and execute successful product launches, including communication plans and training materials. Track product usage, gather user feedback, and iterate on features to drive continuous improvement.

Qualifications:

- Bachelor's degree in engineering or data analytics; MBA or advanced degree is a plus.
- Proven experience (5+ years) in product management, with a focus on developing customer-facing SaaS data and analytics products. Contact Center, Workflow orchestration, and AI experience is a plus.
- Strong understanding of data technologies, analytics platforms, and data visualization tools. Experience with GCP Data Analytics products like Big Query and Looker are desirable.
- Demonstrated success in leading cross-functional teams to deliver high-quality products on time and within scope.
- Excellent analytical, problem-solving, and strategic thinking abilities.
- Effective communication and interpersonal skills, with the ability to collaborate with technical and non-technical stakeholders.
- Experience with Agile and/or Scrum methodologies.
- Strong project management skills and the ability to manage multiple initiatives simultaneously.

**Benefits**:

- Five9 Shares
- Bonus Scheme
- 10% Flex Benefits
- Meal Allowance
- Medical Insurance
- Life Insurance
- 25 day Annual Leave + Public Holidays

LI-RS1 #LI-Hybrid

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

  • Product Manager

    4 semanas atrás

    Porto, Porto, Portugal Product Manager Tempo inteiro

    About the RoleWe are seeking a skilled Product Manager to join our team at Airbot Technology Limited. As a key member of our product development team, you will play a critical role in shaping the future of our customer service platform for the airport industry.As a Product Manager, you will be responsible for driving the development and launch of new...

  • Senior Product Manager @ Airport.Ai

    Há 5 dias

    Porto, Portugal Product Manager Tempo inteiro

    Roadmap planning: you will be responsible for planning new features for the entire platform, including Airport AIs chat channels, our Content Management System and our Natural Language Processing technology leveraging Large Language Models.Product communication: you will handle the communication with clients across the world regarding the platform, update...

  • Senior Product Manager @ Airport.Ai

    2 meses atrás

    Porto, Portugal Product Manager Tempo inteiro

    ResponsibilitiesRoadmap planning: you will be responsible for planning new features for the entire platform, including Airport AIs chat channels, our Content Management System and our Natural Language Processing technology leveraging Large Language Models.Product communication: you will handle the communication with clients across the world regarding the...

  • Senior Product Manager

    1 semana atrás

    Porto, Portugal Tn Portugal Tempo inteiro

    col-wideJob Description:Job Title:Senior Product ManagerLocation: PortugalWork Regime: Full-time & Remote (Europe based)Step into a dynamic ecosystem where the future of business is created and lived every day. Be part of it!At LUZA Group, passion, perseverance, and the drive to excel define our path to success.Founded in 2006, we are a Portuguese...

  • Senior Product Development Manager

    2 semanas atrás

    Porto, Porto, Portugal Michael Page Tempo inteiro

    At Michael Page, we're seeking an experienced Senior Product Development Manager to lead our product development team in Porto. This is a unique opportunity to shape the future of our pan-European market infrastructure and accelerate innovation and sustainable growth.About EuronextEuronext is a leading pan-European market infrastructure, connecting European...

  • Senior Product Manager

    Há 1 mês

    Porto, Porto, Portugal Maze Impact Sa. Tempo inteiro

    Revolutionize Healthcare as a Senior Product ManagerMaze Impact Sa. is at the forefront of digital healthcare transformation, and we're looking for an experienced Senior Product Manager to drive our product strategy and delivery.About the RoleWe need a seasoned professional to own the delivery of a domain within our product roadmap, think strategically, and...

  • Senior Product Manager

    6 meses atrás

    Porto, Portugal knok Tempo inteiro

    **Learn about knok** At knok, we dare to lead and humanize the digital transformation of healthcare. We envision a world where everyone has timely access to quality healthcare through digital technology, creating a more equal society. We genuinely believe in it and you can recognise it in every person who embraces this mission. We are rapidly growing,...

  • Senior Product Manager

    2 meses atrás

    Porto, Portugal Knok Tempo inteiro

    .Learn about knok At knok, we dare to lead and humanize the digital transformation of healthcare. We envision a world where everyone has timely access to quality healthcare through digital technology, creating a more equal society. We genuinely believe in it and you can recognize it in every person who embraces this mission. Through a Digital Front Door...

  • Senior Product Manager

    3 meses atrás

    Porto, Portugal Maze Impact Sa. Tempo inteiro

    .Learn about knokAt knok, we dare to lead and humanize the digital transformation of healthcare. We envision a world where everyone has timely access to quality healthcare through digital technology, creating a more equal society. We genuinely believe in it and you can recognize it in every person who embraces this mission.Through a Digital Front Door...

  • Senior Product Manager

    2 meses atrás

    Porto, Portugal Maze Impact Sa. Tempo inteiro

    .Learn about knok At knok, we dare to lead and humanize the digital transformation of healthcare. We envision a world where everyone has timely access to quality healthcare through digital technology, creating a more equal society. We genuinely believe in it and you can recognize it in every person who embraces this mission. Through a Digital Front Door...

  • Senior Product Manager

    2 semanas atrás

    Porto, Porto, Portugal Kcs It Tempo inteiro

    We are seeking a seasoned Senior Product Manager to join our team at KCS IT, a consulting company in the field of Information Technology and Services.Company OverviewFounded in 2008 and based in Lisbon, KCS IT is committed to creating value for our clients through Consulting, Outsourcing, Innovation, and Training. Our recent expansion to Porto and Azores...

  • Senior Product Manager

    3 meses atrás

    Porto, Portugal knok Tempo inteiro

    **Learn about knok** At knok, we dare to lead and humanize the digital transformation of healthcare. We envision a world where everyone has timely access to quality healthcare through digital technology, creating a more equal society. We genuinely believe in it and you can recognize it in every person who embraces this mission. Through a Digital Front Door...

  • Senior Product Manager

    3 meses atrás

    Porto, Portugal Knok Tempo inteiro

    Learn about knok At knok, we dare to lead and humanize the digital transformation of healthcare. We envision a world where everyone has timely access to quality healthcare through digital technology, creating a more equal society. We genuinely believe in it and you can recognize it in every person who embraces this mission.Through a Digital Front Door...

  • Senior Product Manager

    3 meses atrás

    Porto, Portugal Maze Impact Sa. Tempo inteiro

    Learn about knokAt knok, we dare to lead and humanize the digital transformation of healthcare. We envision a world where everyone has timely access to quality healthcare through digital technology, creating a more equal society. We genuinely believe in it and you can recognize it in every person who embraces this mission.Through a Digital Front Door...

  • Senior Product Manager

    Há 3 dias

    Porto, Portugal FARFETCH Tempo inteiro

    FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers. We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome...

  • Senior IT Project Manager

    Há 5 dias

    Porto, Portugal IWG Tempo inteiro

    **Senior IT Project Manager - Pricing & Product** **About IWG** We’re changing the world of work. We believe that business success is underpinned by the effectiveness of its people. So we made it our mission to help millions of people have a great day at work - every day. With locations in practically every country, city, town and transport hub, and...

  • Senior Product Manager

    Há 1 mês

    Porto, Portugal Buscojobs Portugal Tempo inteiro

    Learn about knokAt knok, we dare to lead and humanize the digital transformation of healthcare. We envision a world where everyone has timely access to quality healthcare through digital technology, creating a more equal society. We genuinely believe in it and you can recognize it in every person who embraces this mission.Through a Digital Front Door...

  • Senior Product Manager

    3 meses atrás

    Porto, Portugal Maze Impact Sa. Tempo inteiro

    Learn about knok At knok, we dare to lead and humanize the digital transformation of healthcare. We envision a world where everyone has timely access to quality healthcare through digital technology, creating a more equal society. We genuinely believe in it and you can recognize it in every person who embraces this mission.Through a Digital Front Door...

  • IT Senior Project Manager

    7 meses atrás

    Porto, Portugal IWG plc Tempo inteiro

    Porto, Portugal - Hybrid More details Permanent Product/Project Management At least 10+ years of experience - Senior Requires work permit **Language(s)**: Required English SKILLS **Must have**: Product Management Project Management **Other Required**: Agile DESCRIPTION About IWG We’re changing the world of work. We believe that business success is...

  • IT Senior Project Manager

    Há 3 dias

    Porto, Portugal IWG plc Tempo inteiro

    Porto, Portugal - Hybrid More details Permanent Product/Project Management At least 10+ years of experience - Senior Visa support **Language(s)**: Required English - Nice to have Portuguese SKILLS **Must have**: Agile Product Management Project Management **Other Required**: Communication Skills DESCRIPTION About IWG We’re changing the world of work. We...