Customer Service Specialist or Content Moderator
3 meses atrás
Your are interested in Social Media? Join a dynamic and international team as a Customer Service Specialist or Content Moderator for a leading social media platform. Embrace a role where every interaction shapes the digital landscape, fostering positive connections and upholding community standards. Seize this great opportunity for your next career move in beautiful Lisbon
Tasks
**Your responsibilities and impact as a**:
**Customer Service Specialist**:
- Supplying customers with the necessary information and solving any issues
- Following up of issues if needed
**Content Moderator**:
- Validating all written content for a social media platform, confirming its accuracy and quality
- Having the opportunity to share your ideas, in order to improve the quality of our work
- Being part of a team that makes the world’s information more accessible and useful
- Becoming an expert in the advertisement content and giving the best advice to confirm its accuracy and quality
**Requirements**:
Skills, qualifications and interests you need to succeed in this role:
- A native level of Spanish and at least a B2 level of English
- Passion for customer service, content moderation, or technical support
- Knowledge of the value and impact that a good customer experience can create
- Being an attentive listener, comfortable and skillful at communicating with people
- Being energetic, innovative and working proactively at a fast pace
- Excitement about intercultural communication and the expatriate lifestyle
- Living in or willing to relocate to Lisbon for a long-term international career and life experience
- Having a valid Portuguese work permit or a nationality that allows you to work in an EU-country
**Benefits**:
What is in it for you?
- Type of contract: Unfixed term contract, 30 days probation period
- Working hours: full time (40h/week), shifts 24/7 Monday to Sunday
- Salary conditions: 1,050 € gross/month + performance bonus 120 € from 4th full month
- Help with acquiring the NIF and SSN
- A relocation package of 360 euros per month for the first three months
- Paid professional training
- Fun and engaging company-wide initiatives
- Excellent work culture
What should you expect from living in Lisbon?
- A colorful city view and a rich cultural history
- Pros of living in a European capital on a budget
- Delicious Portuguese cuisine and famous cafe culture
- Friendly people, good vibes and a happy-go-lucky urban life
- Warm climate all year and a sunny beach life next to the Atlantic
- A large English-speaking local community and international environment
**Your Future Company**:
Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world’s leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.
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