Japanese Customer Advisor for Vivino

Há 2 dias

Lisboa, Portugal Sitel Tempo inteiro

**Japanese Customer Advisor for Vivino - Lisbon, Portugal**:

- Req ID#: 367564- Lisboa, Portugal, PT- Job Description:
**Come and work with us.**:
**Do you want to help customers everywhere to enjoy wine purchase to the fullest?**
Are you **Japanese **native or fluent with strong **English **communication skills?
Looking to make your career in a multicultural environment in sunny and happy **Lisbon**?
**So we have the perfect opportunity for you**

Your future project: join our **Japanese Customer Support** team.

**Vivino** is the world’s largest online wine marketplace and most downloaded wine app, powered by a community of millions. Vivino's unique wine shopping experience make wine discovery and purchase fun.

As a customer service specialist in this project, your daily responsibilities will include:

- Provide support to app users and solve customer and suppliers queries regarding purchasing and delivery tracking through written and phone communication
- Offering solutions to customers in order to help them discover and buy wine in a fun, easy, and effortless way
- Provide world class support service and offer solutions to our customers during and after their travels by ensuring timely follow-up, closure and feedback
- Meet and exceed our service quality goals, compliance regulations and productivity targets
- Create amazing experience that people value and we are proud of
- Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

- Native or proficient level of **Japanese (C2)**:

- Advanced level of English (at least C1) both verbal and written
- Strong communication skills - with excellent phone conversation skills, attentive listening and superior writing skills
- Analytical and problem solving skills with strong attention to detail
- Desire to learn and advance, be a curious investigator and problem solver
- High-speed internet access and appropriate conditions for remote work
- **Must hold EU citizenship or valid work permit for Portugal**:
**Benefits.**:

- Relocation package
- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives, including our EverBetter wellness program
- Job stability
- Life-long skills and experience
- Excellent work culture

**Go further with Foundever**:
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

**About Foundever**:
Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

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