Guest Review and Reputation Specialist
4 semanas atrás
Join the Vila Vita Family... Become a Guest Reviews/Reputation Specialist in an Environment of Excellence
Are you passionate about ensuring guests have the best possible experience and maintaining an impeccable online reputation? Do you enjoy engaging with guests, responding to reviews, and using feedback to improve services? If so, Vila Vita Parc is looking for a dedicated Guest Reviews/Reputation Specialist to join our team
**Be the Vital Link in Our Brand's Image**
As a Guest Reviews/Reputation Specialist, you will be responsible for analyzing, monitoring, and responding to all guest comments and reviews. Your goal will be to maximize our online reputation across all review platforms, with a multilingual approach.
You will collaborate with various teams to develop strategies to increase positive reviews and guest satisfaction, ensuring all interactions are addressed promptly, effectively, and in line with our brand. Additionally, you will maintain detailed communication records and report feedback trends to adjust our services as needed.
Are You the Talent We’re Looking For?
**Responsibilities**:
- Manage the guest review process, including proactive requests and responses to comments.
- Monitor and analyze guest and competitor feedback, providing detailed reports.
- Develop and implement strategies to improve the resort’s reviews and online image.
- Collaborate with various teams to align policies and strategies with company objectives.
- Track review trends and provide recommendations for service adjustments.
- Ensure deadlines are met and maintain accurate records of all communications.
If you are ready to join a team that values excellence in hospitality, shine with us as a Guest Reviews/Reputation Specialist at Vila Vita Parc
**People are Our Passion
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