S/4hana Cloud Consultant

Há 4 dias

Porto Salvo, Portugal SAP Tempo inteiro

**What we offer**

**PURPOSE AND OBJECTIVES**

As an enabler of the Intelligent Enterprise in the Experience Economy, SAP helps it customers to run at their best. Our services, support, and tools guide, simplify, and accelerate our customers journey towards becoming intelligent enterprises with SAP’s digital platform, intelligent suite, and intelligent technologies. Together with our customers and partners, we drive differentiating innovation and create exceptional business outcomes. As part of the Board area Customer Success, the Intelligent Delivery Group unit is implementing end-to-end solutions with our customers by translating their aspirations into business solutions. We strengthen the relationship with our customers and strive for long-term engagements. The S/4HANA Cloud Consultant will act as trusted partner to our customers on their journey to the cloud, from scoping and planning of the initial deployment to continuous value engineering of adopting quarterly updates. The Consultant role requires an understanding of ERP process across functional borders, as well as a service-oriented attitude with the aim to achieve customer delight. The Consultant role will be at the core of our customers and of SAPs success and is primarily a strategic relationship function, accountable for the overall services and support engagement and successful delivery of services.

**KEY RESPONSIBILITIES AND TASKS**

Overall
- Ensure customer success, satisfaction, and reference ability for S/4HANA Cloud customers
- Define methodology, tools and processes allowing a successful customer adoption
- Support the industrialization of the implementation process to enable the initial deployment within 4 weeks
- Establish and actively manage executive-level relationships with key customer stakeholders (LOB and IT)
- Identify cross and upsell opportunities within existing customer engagements in line with the innovation strategy of the customer
- Drive the adoption of the value based innovation roadmap and guide the customer in their journey
Define the second S in SaaS: Develop a delightful customer experience across all cloud solutions
- Plan and personalise the customer journey while maintaining global scalability and consistency
- Provide services sales and solutioning support by defining and utilising sizing concepts for service delivery
**EDUCATION AND COMPETENCIES / SKILLS**
- High customer orientation, service attitude and business acumen
- Liaison and consultative skills: negotiating skills within a context of high political sensitivity and conflicting interests.
- Strong writing, mentoring, decision making, communication, and meeting facilitation skills; ability to utilize a combination of formal authority and persuasion skill sets.
- Adaptability and flexibility to manage deadline pressure, ambiguity and change
- The ability to work well with people from different disciplines with varying degrees of technical experience; competence in clear concise and tactful communication with senior executive management, clients, peers and team members
**PROFESSIONAL EXPIEREINCE**
- 3+ year of professional experience; demonstrated knowledge / expertise of at least one industry / solution segment
- 3+ year of ERP and related experience with SAP product delivery experience
- 3+ year customer facing experience
**We are SAP**

**Our inclusion promise**
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID:314928 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time |

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