Lead Support Analyst

4 semanas atrás


Lisboa, Portugal EPAM Systems Tempo inteiro

We are actively seeking an experienced **Lead Support Analyst** to enhance our team in Lisbon.

This position serves as a critical bridge between our clients and overseas teams, fostering effective communication, gathering client needs, and overseeing project management.

RESPONSIBILITIES
- Act as the central liaison for interactions between the client and our remote team
- Engage in requirement collection from clients, resolving queries, and ensuring client expectations are met
- Regularly communicate updates on project progress, significant milestones, and essential outputs
- Coordinate effectively with remote team members
- Address and resolve complex support issues within Level 2 and Level 3 scopes
- Refine and improve SQL queries and scripts for effective data manipulation and extraction
- Record all activities comprehensively and keep accurate system issue and resolution files
- Spearhead initiatives aimed at boosting support services and operational productivity

**REQUIREMENTS**:

- Bachelor's degree in Computer Science, Information Technology or relevant field
- Minimum of 5 years in support analyst capacity
- Over 1 year in a relevant leadership position
- Proficiency in handling Level 2 and Level 3 support challenges
- Proficiency with PLSQL
- Familiarity with ETL frameworks and methods
- Capability to tackle complex problems and manage several tasks simultaneously
- Excellent skills in both verbal and written communication
- Qualifications demonstrating effective performance in both autonomous and team environments

NICE TO HAVE
- Microsoft Azure experience

WE OFFER
- Competitive compensation depending on experience and skills
- Variety of projects within one company
- Being a part of a project following engineering excellence standards
- Individual career path and professional growth opportunities
- Internal events and communities
- Flexible work hours



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