Senior Client Delivery Manager

2 meses atrás

Porto Salvo, Portugal SAP Tempo inteiro

**We help the world run better**

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

**What you’ll do**

**What you bring**

**As Client Delivery Manager you will be responsible for the following tasks**:

- Own and grow the client engagement for SAP Enterprise Cloud Services and act as the voice of the client within SAP.
- Accountable for entire SAP ECS engagement, lead the engagement with supporting ECS functions and roles to deliver as per contract scope and in line with customer expectations.
- Setup proactive service plan and conduct regular service review meetings with clients (operational and strategic topics).
- Act as an (de-)escalation point for delivery-related topics (Incidents, Service Requests and other customer requirements).
- Ensure seamless alignment across multiple ECS and other SAP internal and external stakeholders.
- Oversee client onboarding activities, upgrade/migration projects, and other service delivery initiatives.
- Support commercial change request management in the client lifecycle, perform contract compliance and risk management (project and business risks).
- Support the positioning of additional ECS offerings and support contract renewal in alignment with SAP sales and presales teams
- Share knowledge across CDM community

**What do you need to bring**:

- Fluency in English is mandatory
- Proven track record in managing client engagements, e.g. in Service DeliveryManagement, Consulting, or Pre-Sales settings.
- Strong customer orientation with a focus on relationship-, expectation
- and de-escalation management.
- Good understanding of technical infrastructure and virtualized system landscapes.
- Knowledge of IT trends, their impact on business strategies, and SAP’s strategy and service portfolio.
- Ability to work effectively as a virtual member of a dynamic and dispersed team (remote)
- SAP Basis, IT Service Management, Project Management, Cloud and IT infrastructure certifications are beneficial.

**Meet your team**:
ECS organization is a global organization and the regional CDM teams are located across 6 regions. We are highly diverse and positive spirited bunch of colleagues. Next to our obsession for customer satisfaction we value internal knowledge sharing & collaboration as well as make ECS organization a little better every day.

**#SAPECSCareers**

**Bring out your best**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 409688 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

  • Senior Client Delivery Manager

    2 meses atrás

    Porto Salvo, Portugal SAP Tempo inteiro

     We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Client Delivery Manager

    6 meses atrás

    Porto Salvo, Portugal SAP Tempo inteiro

    **We help the world run better** **What you’ll do**: **What you bring**: **As Client Delivery Manager you will be responsible for the following tasks**: - Own and grow the client engagement for SAP Enterprise Cloud Services and act as the voice of the client within SAP. - Accountable for entire SAP ECS engagement, lead the engagement with supporting ECS...

  • Senior Delivery Manager

    7 meses atrás

    Porto, Portugal Flutter Entertainment Tempo inteiro

    Blip is a top-of-the-edge Portuguese IT company, focused on software engineering solutions for sports betting and gaming. As part of the Flutter Entertainment group, we are an essential piece of the business, delivering safe and entertaining websites, mobile apps, and retail systems for over 7.6 million monthly customers around the globe. Creating safe and...

  • Senior Delivery Lead Manager

    4 semanas atrás

    Porto, Portugal Flutter Entertainment Tempo inteiro

    .Blip is a leading tech company focused on software engineering solutions for sports entertainment. We operate at scale. As part of Flutter Entertainment, we play an essential role in the Group's goal of becoming the global leader in online sports betting and iGaming, developing innovative products and platforms for over 14 million monthly customers...

  • Senior Delivery Lead Manager

    3 semanas atrás

    Porto, Portugal Phiture Tempo inteiro

    .Blip is a leading tech company focused on software engineering solutions for sports entertainment. We operate at scale. As part of Flutter Entertainment, we play an essential role in the Group's goal of becoming the global leader in online sports betting and iGaming, developing innovative products and platforms for over 14 million monthly customers...

  • Senior Delivery Lead Manager

    3 semanas atrás

    Porto, Portugal Buscojobs Portugal Tempo inteiro

    .Blip is a leading tech company focused on software engineering solutions for sports entertainment. We operate at scale. As part of Flutter Entertainment, we play an essential role in the Group's goal of becoming the global leader in online sports betting and iGaming, developing innovative products and platforms for over 14 million monthly customers...

  • Senior Delivery Lead Manager

    4 semanas atrás

    Porto, Portugal Flutter Entertainment Tempo inteiro

    Blip is a leading tech company focused on software engineering solutions for sports entertainment. We operate at scale. As part of Flutter Entertainment, we play an essential role in the Group's goal of becoming the global leader in online sports betting and iGaming, developing innovative products and platforms for over 14 million monthly customers...

  • Software Delivery Manager

    2 meses atrás

    Porto, Porto, Portugal Blip Tempo inteiro

    About the RoleWe are seeking a highly skilled Software Delivery Manager to join our team at Blip. As a key member of our organization, you will be responsible for ensuring the smooth delivery of software products to our customers.Key ResponsibilitiesManage dependencies, go/no-go decisions, and delivery forecasting and metricsTeach the effective operation of...

  • Senior Delivery Lead Manager

    3 semanas atrás

    Porto, Portugal Buscojobs Portugal Tempo inteiro

    Blip is a leading tech company focused on software engineering solutions for sports entertainment.We operate at scale. As part of Flutter Entertainment, we play an essential role in the Group's goal of becoming the global leader in online sports betting and iGaming, developing innovative products and platforms for over 14 million monthly customers...

  • Senior Delivery Lead Manager

    4 semanas atrás

    Porto, Portugal Phiture Tempo inteiro

    Blip is a leading tech company focused on software engineering solutions for sports entertainment.We operate at scale. As part of Flutter Entertainment, we play an essential role in the Group's goal of becoming the global leader in online sports betting and iGaming, developing innovative products and platforms for over 14 million monthly customers...

  • Senior Delivery Lead Manager

    1 semana atrás

    Porto, Portugal Phiture Tempo inteiro

    Blip is a leading tech company focused on software engineering solutions for sports entertainment.We operate at scale. As part of Flutter Entertainment, we play an essential role in the Group's goal of becoming the global leader in online sports betting and iGaming, developing innovative products and platforms for over 14 million monthly customers...

  • Senior IT Service Delivery Manager

    4 semanas atrás

    Porto, Porto, Portugal Devexperts Tempo inteiro

    At Devexperts, we're seeking a seasoned Senior IT Service Delivery Manager to join our team. This pivotal role demands exceptional leadership skills, technical expertise, and excellent communication abilities.About the RoleWe expect the ideal candidate to:Elevate service delivery standards by ensuring adherence to procedures, KPIs, and support contract...

  • Senior Delivery Lead Manager

    4 semanas atrás

    Porto, Portugal Flutter Entertainment Tempo inteiro

    .Blip is a leading tech company focused on software engineering solutions for sports entertainment.We operate at scale. As part of Flutter Entertainment, we play an essential role in the Group's goal of becoming the global leader in online sports betting and iGaming, developing innovative products and platforms for over 14 million monthly customers...

  • Senior Delivery Lead Manager

    2 semanas atrás

    Porto, Portugal Phiture Tempo inteiro

    .Blip is a leading tech company focused on software engineering solutions for sports entertainment.We operate at scale. As part of Flutter Entertainment, we play an essential role in the Group's goal of becoming the global leader in online sports betting and iGaming, developing innovative products and platforms for over 14 million monthly customers...

  • Senior Delivery Lead Manager

    3 semanas atrás

    Porto, Portugal Buscojobs Portugal Tempo inteiro

    .Blip is a leading tech company focused on software engineering solutions for sports entertainment.We operate at scale. As part of Flutter Entertainment, we play an essential role in the Group's goal of becoming the global leader in online sports betting and iGaming, developing innovative products and platforms for over 14 million monthly customers...

  • Senior Delivery Lead Manager

    2 semanas atrás

    Porto, Portugal Buscojobs Portugal Tempo inteiro

    Blip is a leading tech company focused on software engineering solutions for sports entertainment.We operate at scale. As part of Flutter Entertainment, we play an essential role in the Group's goal of becoming the global leader in online sports betting and iGaming, developing innovative products and platforms for over 14 million monthly customers...

  • Senior Delivery Lead Manager

    4 semanas atrás

    Porto, Portugal Flutter Entertainment Tempo inteiro

    Blip is a leading tech company focused on software engineering solutions for sports entertainment.We operate at scale. As part of Flutter Entertainment, we play an essential role in the Group's goal of becoming the global leader in online sports betting and iGaming, developing innovative products and platforms for over 14 million monthly customers...

  • Senior Delivery Lead Manager

    4 semanas atrás

    Porto, Portugal Flutter Entertainment Tempo inteiro

    Blip is a leading tech company focused on software engineering solutions for sports entertainment.We operate at scale. As part of Flutter Entertainment, we play an essential role in the Group's goal of becoming the global leader in online sports betting and iGaming, developing innovative products and platforms for over 14 million monthly customers...

  • Cloud Delivery Operations Senior Engineer

    Há 1 mês

    Porto Salvo, Lisboa, Portugal SAP Tempo inteiro

    About the Role:We are seeking an experienced Senior DevOps Engineer to join our Technology & Engineering Products Group within the recently established Sovereign Cloud Delivery & Operations organization.As a Senior DevOps Engineer, you will collaborate closely with product and tool owners, program managers, developers, security experts, architects, and...

  • Global Delivery Excellence Manager

    2 semanas atrás

    Porto, Porto, Portugal Buscojobs Portugal Tempo inteiro

    Company Overview.Blip is a leading technology company specializing in software engineering solutions for the sports entertainment industry. Operating at scale, we play a crucial role in Flutter Entertainment's goal of becoming the global leader in online sports betting and iGaming. We develop innovative products and platforms for over 14 million monthly...