Atlante Iberia

Atlante is NHOA’s new Global Business Line dedicated to build the first EV Fastcharging Network enabled by renewables, energy storage and 100% grid-integrated. The Atlante project is the result of the partnership between NHOA - which develops and invests in the network being owner and operator - Free2Move eSolutions, in the role of supplier of charging technology, and Stellantis automotive group.

**Position**:
**Key Responsibilities**:

- Ensure customer satisfaction and provide a high-quality user experience;
- Manage external providers, including training and performing quality checks;
- Collect and analyze Key Performance Indicators (KPIs) for reporting;
- Continuously monitor and review customer feedback, complaints, and concerns to improve the customer experience.

**Requirements**:

- 2-3 years of experience in a Customer Care role or a similar position, ideally in the mobility industry.
- Fluent in Portuguese and English; advanced Spanish is required. Italian is a plus.
- Experience managing customer support service providers.
- Strong ability to promote value through the customer experience.
- Exceptional communication skills with the ability to build and maintain positive business relationships.
- Technical skills related to the use of products or services.
- Proficiency with productivity tools (Excel, PowerPoint) and data management/analysis systems (Power BI, SAS, etc.).
- Strong time management skills and the ability to work independently.
- Accountability and organizational skills are essential.
- A degree in Communications or Marketing is preferred.

**Other information**:
**Location**: Lisbon

**Benefits**:

- Competitive salary with performance-based bonuses.
- Comprehensive health insurance.
- Opportunities for professional development and career growth.
- A supportive and collaborative work environment.
- This announcement is addressed to both sexes, in accordance with Law 903/77 and Legislative Decree 198/2006, and to people of all ages and nationalities, in accordance with Legislative Decrees 215/03 and 216/03._