IT Functional Consultant
Há 4 dias
Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert.
Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life In a supportive environment, you can freely share and improve and skills and expertise.
Generix Group is growing along with its talents, so let’s build our future together
Ready to join us the challenge of digital transformation of prestigious clients?
As IT Functional consultant, you will be involved in the GCR’s Center Of Excellence team specialized in "collaborative platform for shared supply management" domain.
Working directly with European and North American markets, you ensure the functional support (Level 3) in the implementation, run control and maintenance of solutions in our clients.
Depending on needs, you ensure the project management for the account of the BUs.
Your interlocutors are Support (Level 2) team, Professional Services (consultants and project leaders), Product Delivery (R&D, QA and OPS teams), Sales team and clients.
**MAIN RESPONSIBILITIES**:
**Main Support activities**:
Ensure the functional support L3 (ITSM Level) through tickets and clients contacts;
Train Level 1 and Level 2 support teams (some months in your job);
Analyse and formalise the client’s expected functional scope (pre scoping with clients);
**Perform "simple" technical tasks (after training)**: data extraction / screen modifications / implementation of interfaces;
Perform monthly support performance analysis.
**Client relationship activities**:
Coordinate, track, and support version upgrades for each client;
Ensure update of customer data in client database and client DEX (EXploitation Document);
Ensure the right information sharing between parties (support, ACV, commercial teams);
Transfer business opportunities to Sales Teams in BU (Business Units), when clients express a need through support contacts.
**Project leadership activities**:
Support BU project managers (functional L3, operational issues and training);
Lead projects as project manager for BUs (at their request) with supporting document and format (Project Quality Plan, meetings animation);
Analyze and formalize target functional perimeter expected by the customer through workshops;
Be a force of proposal on customer business activities and recommend improvement;
Write detailed functional specifications and get customer validation;
Support discussions with functional consultants and R&D team;
Ensure customer training;
Assist customer during UAT (User Acceptance Test) phase;
Assist customer during deployment (go live and hypercare);
Ensure competency transfer to customer team;
Inform project director and BU if perimeter defined is not respected.
**EXPERIENCE REQUIREMENTS**:
Degree in Software Engineering, Information Technology, Mathematics or similar;
Ideally, a first experience in Support L3 Team, IT consulting or in contact with client - flow control, inventory optimization, sales forecasts, or even the development of replenishment plans (GPA, KANBAN, FIFO);
**Soft Skills**: curiosity to learn new management tools, good communication and interpersonal skills;
Ability to manage priorities;
Likes to find root causes of problem and to solve complex problems;
Know how of informatic tools (Microsoft Office);
Basic notions of SQL and Java are a plus;
Fluency in English is mandatory;
Advanced level in French is a real advantage;
Availability to travel, if needed.
**OFFER**:
- Attractive wages and benefits;
- Excellent work conditions and environment (Centro Empresarial Lionesa).
-
Edi Consultant
2 semanas atrás
Matosinhos e Leça da Palmeira, Portugal Generix Group Tempo inteiroGenerix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its...
-
Matosinhos e Leça da Palmeira, Portugal INOVA+ Tempo inteiroINOVA+ is a company specialised in supporting the growth of organisations through Innovation, international cooperation, digital transformation and access to funding. We are promoting, managing and developing innovation projects across Europe. We are looking for a **Consultant |** **Sustainability Strategies and Financing **to join our Territorial...
-
Business Continuity Coordinator
2 meses atrás
Matosinhos e Leça da Palmeira, Portugal Finoa Tempo inteiro**Your mission**: At Finoa, resilience isn’t just a safeguard—it’s the foundation that powers our success in the rapidly evolving world of digital assets. As our Business Continuity Coordinator & Crisis Manager, you will take the lead in designing and implementing frameworks for Business Continuity, IT Service Continuity Management, and Crisis...
-
Information Systems Technician
2 semanas atrás
Matosinhos e Leça da Palmeira, Portugal Generix Group Tempo inteiroGenerix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its...
-
Senior Product Manager
Há 4 dias
Matosinhos e Leça da Palmeira, Portugal Finoa Tempo inteiro**Your mission**: We are looking for a Senior Product Manager to join our team and lead the delivery of delightful UX while providing a solid portfolio of service offerings to our customers. Finoa currently supports 10+ of the most exciting protocols as well as more than 170 ERC-20 tokens and we are always looking to integrate the networks with the highest...
-
Mobile Product Manager
2 semanas atrás
Matosinhos e Leça da Palmeira, Portugal GoWithFlow Tempo inteiroFlow is a software and services company that delivers Sustainable Mobility Management solutions to businesses that are de-carbonizing their mobility footprint. We want to transform the way businesses, people, and communities move in a more sustainable way to help save the planet. The successful Flow’s employee is: - ** Team-Oriented - **Collaborative and...
-
Head of Compliance
3 meses atrás
Matosinhos e Leça da Palmeira, Portugal Finoa Tempo inteiro**Your mission**: As the Head of Compliance, you will be responsible for leading and shaping the compliance management framework within Finoa. This key leadership position will play a pivotal role in ensuring that our organization adheres to all applicable regulations, policies, and standards, safeguarding our reputation and ensuring operational integrity....
-
Business Support Specialist
2 semanas atrás
Matosinhos e Leça da Palmeira, Portugal DSV Tempo inteiro. **About the Company** DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of...
-
IT Support Technician
Há 4 dias
Santa Maria da Feira, Portugal Faurecia Tempo inteiroOur **IT Department** is looking for an** IT Support Technician (French Speaker)** to be based in **Santa Maria da Feira (Portugal)**. The **IT Support Technician's (French Speaker)** **role **is to support users on all of our IT systems. The Main missions: - You are the first point of contact for users regarding requests of any kind in the field of IT. -...
-
IT Support Technician
7 meses atrás
Santa Maria da Feira, Portugal Faurecia Tempo inteiroOur **IT Department** is looking for an** IT Support Technician (German Speaker)** to be based in **Santa Maria da Feira (Portugal)**. The **IT Support Technician's (German Speaker)** **role **is to support users on all of our IT systems. The Main missions: - You are the first point of contact for users regarding requests of any kind in the field of IT. -...
-
IT Business Analyst
7 meses atrás
Santa Maria da Feira, Portugal Faurecia Tempo inteiro**Essential responsibilities and duties** The IT Sales Business Analyst will perform the analysis, design, deployment and support of the IT tools for the Sales community, and become the Product Owner of the solutions in his/her scope. At the beginning the focus of this position will be on a tailor-made solution for the management of sales prices...
-
Application Support Consultant with Swedish
2 semanas atrás
Caldas da Rainha, Portugal Unit4 Tempo inteiro**Company Description**: We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and...
-
IT Consultant
Há 4 dias
Santa Maria da Feira, Portugal Pontual Software Solutions Tempo inteiro**Se tens**: - Conhecimentos de Programação ou equivalente - Conhecimentos no manuseamento de bases de dados (preferencialmente em SQL Server) - Foco na satisfação do cliente e em resultados - Facilidade de relacionamento interpessoal e trabalho em equipa - Resiliência e capacidade de organização e gestão do tempo - Capacidade de negociação -...
-
Sales Consultant
1 semana atrás
Figueira da Foz, Portugal Al-Razzaq Fibres (Pvt) Limited - SAYA Tempo inteiroWorking hours are 9-10 per day, in Asian time zone, European time zone, or American time zone (there is some flexibility on this) - Role is 100% remote - This is a fast-paced, communication-intense role with a clear focus on effectiveness and revenue generation. - You will need to learn quickly and be prepared for early responsibility. - Relevant experts...
-
Team Leader Realestate
1 semana atrás
Caldas da Rainha, Portugal MaisConsultores#Oeste Tempo inteiro**About us** We are professional, agile and engaging. Our work environment includes: - Modern office setting - Food provided - Work-from-home days - Growth opportunities - Lively atmosphere - Flexible working hours - Relaxed atmosphere - On-the-job training - Safe work environment - Company perks **Description** **MaisConsultores® **was born in 2016,...
-
Matosinhos Municipality, Portugal Landing.jobs Tempo inteiroAt Wellhub (formerly Gympass) (Permanent), in Portugal Expires at: 2025-06-09 Remote policy: Full remote Apply now for a career that puts wellbeing first!GET TO KNOW USWellhub (formerly Gympass*) is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one...
-
Sales Business Analyst
2 semanas atrás
Santa Maria da Feira, Portugal Faurecia Tempo inteiro**Essential responsibilities and duties**: The Sales Business Analyst will perform the analysis, design, deployment and support of the IT tools for the Sales community. The focus of this position will be mostly on GoTool and Tagetik for the time being, with possibilities to work with C4C, GoPrice and/or SAP SD in the future. **Main Missions and...
-
Business Analyst Vie F/m
2 semanas atrás
Santa Maria da Feira, Portugal Faurecia Tempo inteiro**Faurecia is an Equal Opportunity Employer** New trends and expectations are reshaping the automotive industry. Inspired by the exciting new challenges associated with this revolution, Faurecia anticipates the future of mobility developing cutting-edge solutions for smart life on board and sustainable mobility. If you are willing to contribute and create...
-
Senior Software Engineer
Há 1 mês
Leça Do Balio, Portugal Vestas Tempo inteiroAre you on the lookout for your next big career move?Vestas Technology & Operations > Research & Development (R&D) > Control Platform SoftwareThe Framework department at Vestas Wind Systems focuses on developing and maintaining low-level software stacks used in control systems across our entire product portfolio. Our team consists of highly skilled software...
-
General Ledger Specialist
2 semanas atrás
Santa Maria da Feira, Portugal Faurecia Tempo inteiroNew trends and expectations are reshaping the automotive industry. Inspired by the exciting new challenges associated with this revolution, Faurecia anticipates the future of mobility developing cutting-edge solutions for smart life on board and sustainable mobility. If you’re willing to contribute and create value for tomorrow’s cleaner and smarter...