Senior Product Manager

4 semanas atrás

Porto, Portugal Five9 UK Tempo inteiro

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact centre software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

We are seeking an experienced Sr. Product Manager (Data and Analytics) to join our team. In this role, you will be responsible for driving the development and delivery of modernising our Operational Reporting solution, as well as delivering insights on our nextGen interaction workflow distribution engine.

This will involve defining new analytics models enabling advanced analytics and re-imagining reports to leverage our Data Lake platform (GCP), and visualisation and analytics engine to enable a great user experience. This is an exciting role in which you will get to work with a great team and also influence strategic roadmap for data and analytics at Five9.

**Responsibilities**:

- Roadmap Development: Develop, publish, and maintain a clear and prioritised product roadmap for data and analytics products. Identify industry trends, customer needs, and emerging technologies to drive product innovation.
- Market Analysis: Conduct competitive analysis and stay current with industry trends related to data and analytics products. Identify opportunities for differentiation and areas of improvement for our offerings.
- Cross-Functional Collaboration: Work closely with broader product team, engineering, design, and other teams to ensure successful product development and delivery. Foster effective communication and collaboration to achieve shared goals.
- Product Development: Partner closely with Engineering to lead the end-to-end product development process by participating in sprint ceremonies (stand-ups, grooming, retros, etc.). Understand customer needs and market trends and translate them into Features, Epics, User stories, and Acceptance Criteria.
- Stakeholder Management: Build strong relationships with internal and external stakeholders. Collaborate with sales, marketing, and customer support teams to ensure alignment on product messaging, positioning, and customer satisfaction.
- Product Launch and Monitoring: Plan and execute successful product launches, including communication plans and training materials. Track product usage, gather user feedback, and iterate on features to drive continuous improvement.

Qualifications:

- Bachelor's degree in engineering or data analytics; MBA or advanced degree is a plus.
- Proven experience (5+ years) in product management, with a focus on developing customer-facing SaaS data and analytics products. Contact Center, Workflow orchestration, and AI experience is a plus.
- Strong understanding of data technologies, analytics platforms, and data visualization tools. Experience with GCP Data Analytics products like Big Query and Looker are desirable.
- Demonstrated success in leading cross-functional teams to deliver high-quality products on time and within scope.
- Excellent analytical, problem-solving, and strategic thinking abilities.
- Effective communication and interpersonal skills, with the ability to collaborate with technical and non-technical stakeholders.
- Experience with Agile and/or Scrum methodologies.
- Strong project management skills and the ability to manage multiple initiatives simultaneously.

**Benefits**:

- Five9 Shares
- Bonus Scheme
- 10% Flex Benefits
- Meal Allowance
- Medical Insurance
- Life Insurance
- 25 day Annual Leave + Public Holidays

LI-RS1 #LI-Hybrid

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
- Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.

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