Demand Capture Specialist

2 meses atrás

Oeiras, Portugal GIGROUP Tempo inteiro

We are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector.

They are currently looking to strengthen their team with a **Demand Capture Specialist (Orders Management) for the German Speaker Market (M/F) for the region of Linda-a-Velha, Oeiras, Lisbon.**

**Main responsibilities**:

- Ensuring Demand is captured within Global and/or Market SLA´s, through both manual and electronic order methods;
- Liaise with Centre of Competence and Reference / Master Data to resolve exceptions/ failures for electronic and digitalized demand capture within the time period of defined service level agreement;
- Perform periodic activity relevant review´s with stream Lead Contribute to Continuous
- Improvements programs and standardization of processes across all markets in scope, whenever possible;
- Analyze and check KPIs on quality of services provided and present during Daily Operational Reviews (DOR’s);
- Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving.

**Ideal Profile**:

- Bachelor’s degree in Business, Finance, Economics, Logistics or similar is a plus;
- Previous Customer Service and/or Order to Cash (O2C) experience is an advantage;
- Fluent in German and English;
- Strong problem solving and analytical skills;
- Customer orientation;
- Able topropose and implement improvements in procedures.

**We offer**:

- Direct contract with our client.
- Competitive salary and annual bonus according to your performance.
- Flex Benefits - you can chose what benefit is more suitable to you.
- Remote or hybrid work schedule - must live in Portugal.
- Career progression and possibilities for International Career.
- Initial and continuing training.

**We're waiting for you**- //pt.Gigroup.Com/politica-de-privacidade/._

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