Application Support
6 meses atrás
**Application Support**:
- Ref.: JOB-1682 Location: Lisbon Model: Hybrid
- Type: Temp to Perm
- We're always searching for new talentand that might be you
- At the moment, we have an opportunity for an
- **Application Support.**
Main Responsibilities:
- Monitoring production environments and proactively implement actions to ensure its good health;
- Be involved in change workflows (after working hours, on weekdays or weekends - rotation between team members);
- Taking in charge all the support requests raised by ticketing by users located worldwide (JIRA and Service Now);
- Participate in meetings to discuss with different agents by providing the technical perspective;
- Answering to the requests with a good level of quality and respecting priorities and deadlines
- Following the dedicated workflow for requests management;
- Be able to suggest improvements to the Support Activity;
- Ensuring good communication with Users (worldwide) and IT Project teams;
- Manage incidents according to Service Delivery / ITIL Standards, and in coordination with other teams, including production/infrastructure teams.
Preferred Profile:
- Proficiency in at least 1 Database (Oracle, SQL Server, Sybase) - Mandatory;- UNX/LINUX environment;
- ITIL (nice to have);
- Good Level of English - Mandatory;
- At least 3 year of professional experience in Production Support - Mandatory;- Resiliency, process oriented, methodical.
If you're a fit for this opportunity, then
- We'll get back to you asap
- What else will you get when you join our team?
- **Click Here** to find out
- Be Bold. Be Smart.
- **Empower Your Future.**
**Main Job Information**:
**Ref.**: JOB-1682**Location.**: Lisbon**Work Model**:
**Work Type**:
-
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