E2e Partnership

3 meses atrás

Lisboa, Portugal BNP Paribas Tempo inteiro

E2E PARTNERSHIP & BUSINESS SOLUTIONS OFFICER (JOB NUMBER: 2405CHM18378)

**About the job**
- Based in Lisbon and reporting to the Business Solutions Manager (CMCC Brussels), the E2E Partnership & Business Solutions Officer operates as product support, in partnership with different CM Teams, depending on the product / project involved (Marketing, International Billing, Compliance, Payment Product Mgt,). His/Her mission is to be the single point of contact for Corporate Clients, Bank partners such as Fintechs & Startups, or other internal departments needing assistance with BNP Paribas Products and Services within the scope of Cash Management, Treasury, B2B

**Your Main Activities Are**
- Take on E2E accountability vis-à-vis the Client, transversal posture across the different departments of the Group (front to back)
- Provide Clients with General product support (e.g: demos, onboarding,) & technical product assistance (e.g: “The setup of my report is wrong”)
- Showcase a co-creation mindset; be curious about why the Client called in order to improve the service and enhance the client’s experience
- Build a positive relationships, communicate continuously with the Client and other involved parties (Sales, Product Owner, Supplier, )
- Timely report and handle any incidents, complaints and claims according to procedures and policies in place
- Organize and assist the Team on regular team meetings to encourage exchange of ideas, monitor projects and initiatives, as well as to provide the team with the necessary means to do the job as expected (relevant training and coaching, motivating environment), implement and maintain activity metrics and reporting

**Profile** and Skills to Success**
- Bachelor Degree in Economics / Finance / Accounting / Marketing and Communications or related
- At least 2 years of experience in Client and Cash Management
- Advanced level of English, both written and oral
- Knowledge in MS Office Pack
- Ability to manage / facilitate a meeting / seminar / committee / training
- Attention to detail / rigor
- Analytical ability
- Critical thinking
- Client focused

LI-Hybrid

**Why joining BNP Paribas?**
- ** Leading banking institution**

BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history. It has a presence in 65 countries, with around 190 000 Employees - including more than 145 000 in Europe.
- ** Our presence in Portugal**

Since 1985, BNP Paribas was one of the first foreign banks to operate in the country. Today, the Group has around 7.100 employees across several entities operating directly in the territory, offering a wide range of integrated financial solutions to support its clients and their businesses.
- ** International reach**

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions:

- **Retail Banking**, a division that brings together all of the Group’s retail activities and specialised business lines
- **Investment & Protection Services** that include specialised businesses offering a wide range of savings, investment and protection services.
- **Corporate & Institutional Banking** division that offers tailored financial solutions for corporate and institutional client.
- ** Diversity and Inclusion commitment**
- **Commitment towards work/life balance**

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.
- ** Remote Working Conditions**

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices.
- In case you are selected for this role, further documentation will be requested to support your hiring process.

**Primary Location**: PT-11-Lisbon

**Job Type**: Standard / Permanent

**Job**: CUSTOMER RELATIONSHIP MANAGEMENT

**Education Level**: Bachelor Degree or equivalent (>= 3 years)

**Experience Level**: At least 2 years

**Schedule**: Full-time

**Entity**: PRT - CIB

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