Quality Enforcement Manager

3 semanas atrás

Lisboa, Portugal CGI Tempo inteiro

**Quality enforcement manager**:
**Category**: Infrastructure/Cloud

**Main location**: Portugal, Lisbon

**Position ID**: J0123-1337

**Employment Type**: Full Time

**Position Description**:
CGI is looking for a Quality enforcement manager to join our team.

**Your future duties and responsibilities**:

- Will lead and coordinate the governances that are required to identify root causes, coordinates meetings to resolve problems, and will assure proper RCA documents are delivered
- Has a clear view and understanding on all open problems linked to the MPI & POD (Internal or external - supplier)
- Will analyze the incidents trend from P4 to P1, including RCA produced by internal and external suppliers and action remediation or improvements
- Will assure that problems have clear remediation plans with clear actions, owners, closure dates and will track the progress and status of the implementation
- Follows up and tracks progress with problem owners, mobilizes the relevant SMEs (internal - external supplier) that are require to close open problem records
- Identifies trends and potential Problem sources, by reviewing Incident and Problem analysis delivered by internal or external suppliers or by inputs from the different Governances
- Makes recommendations for improvements, tracks the deliverables and ensures reporting
- Work with all internal technical teams, Service Management and external stakeholders like customer and 3rd party
- Need to have innovative approach as problems are unique and need to use different RCA techniques
- Will lead special taskforces to remediate specific problems to ensure migrations to MPI and POD are running efficiently and stable
- Defines, monitors and reports KPIs for the defined improvement areas during execution and after implementation of the actions, securing the implemented improvements generate the value
- Is part of the Manager on Duty rota that is 24/7 available for escalations

**Required qualifications to be successful in this role**:

- Proven experience in service management (ITIL) and IT Operations Management
- Knowledge of the Cloud environment and principles is a plus
- Technical background in IT technology Infrastructure
- Good aptitude in relationship management with large amount of stakeholders
- Work in international teams and multi-cultural environment
- Work with mínimal direct guidance, self-motivated and proactive
- Assertiveness, empathy, active listening
- Strong communication skills: oral communication, persuasive skills
- Creative and innovation mindset
- Strong problem solving skills
- Persistent way of working
- Fast adaptation to changing requirements
- Practical, hands on approach to get results
- Solution & value oriented

**Skills**:

- ITIL
- MPI

**What you can expect from us**:
**Insights you can act on**

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners, and, as owners, we enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today—one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities. As an equal opportunity employer, we empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI—where your ideas and actions make a difference.

  • Quality Manager

    Há 3 dias

    Lisboa, Portugal Humana Portugal Tempo inteiro

    E-mail Entre para salvar Quality Manager - Lisbon na INTELCIA.As a global outsourcing company, we take care of processes and functions to help our clients to stay focused on their objectives and core missions.We are currently looking for a Quality Manager to join our team in Lisbon.Your mission:Responsible for the ISO quality certification in Portugal,...

  • Quality Manager

    Há 5 dias

    Lisboa, Portugal Humana Portugal Tempo inteiro

    E-mail Entre para salvar Quality Manager - Lisbon na INTELCIA. As a global outsourcing company, we take care of processes and functions to help our clients to stay focused on their objectives and core missions. We are currently looking for a Quality Manager to join our team in Lisbon. Your mission: Responsible for the ISO quality certification in Portugal,...

  • Quality Manager

    Há 5 dias

    Lisboa, Portugal Humana Portugal Tempo inteiro

    E-mailEntre para salvar Quality Manager - Lisbon na INTELCIA .As a global outsourcing company, we take care of processes and functions to help our clients to stay focused on their objectives and core missions.We are currently looking for a Quality Manager to join our team in Lisbon.Your mission:Responsible for the ISO quality certification in Portugal,...

  • Quality Manager

    3 semanas atrás

    Lisboa, Portugal Acconsulting Tempo inteiro

    - Reporting to the quality manager. - Produces technical documents/ reports gathering results of quality inspection for the erection of a LNG tank.- Issuance of all Quality Reports namely: Non-Destructive Testing Reports? Weld Traceability Maps? Materials Traceability Sheets- Prepare that Quality Package Transmittals to the Client and do the follow-up of the...

  • Quality Manager

    3 semanas atrás

    Lisboa, Lisboa, Portugal HR Tempo inteiro

    Reporting to the quality manager. Produces technical documents/ reports gathering results of quality inspection for the erection of a LNG tank. Issuance of all Quality Reports namely: Non-Destructive Testing Reports Weld Traceability Maps Materials Traceability Sheets Prepare that Quality Package Transmittals to the Client and do the followup of the...

  • Business Quality Manager

    2 semanas atrás

    Lisboa, Portugal Teleperformance Tempo inteiro

    The Business Quality Manager is a subject-matter expert (SME) in Business Quality Improvement and its mission is to support the Quality in operations, monitor Business KPI´s and reduce service defects, non-added value tasks, always looking for improvements opportunities in the projects under her/his umbrella. He is responsible to provide added value to the...

  • Quality Manager

    2 semanas atrás

    Lisboa, Portugal Intelcia Tempo inteiro

    As a global outsourcing company, we take care of processes and functions to help our clients to stay focused on their objectives and core missions. We are currently looking for a Quality Manager to join our team in Lisbon. Your mission: Responsible for the ISO quality certification in Portugal, liaising with all the departments involved in the...

  • Quality Manager

    Há 5 dias

    Lisboa, Portugal Tn Portugal Tempo inteiro

    Quality Manager - LisbonLisboaLisboa, Lisboa, Portugal col-wideJob Description:As a global outsourcing company, we take care of processes and functions to help our clients to stay focused on their objectives and core missions. We are currently looking for aQuality Managerto join our team inLisbon. Your mission:Responsible for the ISO quality certification in...

  • Quality Manager

    Há 3 dias

    Lisboa, Portugal Tn Portugal Tempo inteiro

    Quality Manager - Lisbon Lisboa Lisboa, Lisboa, Portugal col-wideJob Description:As a global outsourcing company, we take care of processes and functions to help our clients to stay focused on their objectives and core missions. We are currently looking for aQuality Managerto join our team inLisbon. Your mission:Responsible for the ISO quality certification...

  • Quality Assurance Manager

    2 semanas atrás

    Lisboa, Portugal Humana Portugal Tempo inteiro

    The quality manager will be responsible for coordinating the quality management system and ensuring that Batherafarm successfully obtains all the necessary certifications as well as ensuring efficient internal processes. The successful candidate will work closely with the cultivation and manufacturing teams as well as with technical direction to guarantee...

  • Quality Assurance Manager

    2 semanas atrás

    Lisboa, Portugal Humana Portugal Tempo inteiro

    The quality manager will be responsible for coordinating the quality management system and ensuring that Batherafarm successfully obtains all the necessary certifications as well as ensuring efficient internal processes. The successful candidate will work closely with the cultivation and manufacturing teams as well as with technical direction to guarantee...

  • Business Manager

    2 semanas atrás

    Lisboa, Portugal Noesis Portugal Tempo inteiro

    A Noesis procura candidatos com o seguinte perfil:Principais Tarefas e Responsabilidades:Prospeção de novos clientes/serviços em conjunto com área de Sales;Elaboração de propostas;Gestão de serviço/entrega a clientes do mercado português;Acompanhamento de clientes;Gerir equipas de QA;Alocar recursos a clientes;Garantir satisfação do cliente com os...

  • Quality Assurance Manager

    Há 6 dias

    Lisboa, Portugal Randstad Ii - Prestação De Serviços, Limitada Tempo inteiro

    O nosso cliente é uma prestigiada empresa farmacêutica que está a recrutar um Quality Assurance Manager. responsabilidades chave Coordenar todas as atividades do departamento assegurando o cumprimento dos procedimentos internos, e instruções de trabalho, e assegurando a implementação eficaz das normas de GMP; Preparar, verificar documentação e...

  • Quality Assurance Manager

    Há 6 dias

    Lisboa, Portugal Grabjobs Portugal Tempo inteiro

    O nosso cliente é uma prestigiada empresa farmacêutica que está a recrutar um Quality Assurance Manager. responsabilidades chave Coordenar todas as atividades do departamento assegurando o cumprimento dos procedimentos internos, e instruções de trabalho, e assegurando a implementação eficaz das normas de GMP; Preparar, verificar documentação e...

  • Quality Assurance Manager

    2 semanas atrás

    Lisboa, Portugal Randstad Ii - Prestação De Serviços, Limitada Tempo inteiro

    O nosso cliente é uma prestigiada empresa farmacêutica que está a recrutar um Quality Assurance Manager. responsabilidades chave Coordenar todas as atividades do departamento assegurando o cumprimento dos procedimentos internos, e instruções de trabalho, e assegurando a implementação eficaz das normas de GMP; Preparar, verificar documentação e...

  • Quality Assurance Manager

    2 semanas atrás

    Lisboa, Portugal Grabjobs Portugal Tempo inteiro

    O nosso cliente é uma prestigiada empresa farmacêutica que está a recrutar um Quality Assurance Manager. responsabilidades chave Coordenar todas as atividades do departamento assegurando o cumprimento dos procedimentos internos, e instruções de trabalho, e assegurando a implementação eficaz das normas de GMP; Preparar, verificar documentação e...

  • Quality Performance Manager

    4 semanas atrás

    Lisboa, Portugal HAYS Tempo inteiro

    Recognised multinational pharmaceutical company is recruiting a Quality Performance Manager. Your new company Join a multinational pharmaceutical company assuming Quality Performance Manager position, based in Lisbon. Your new role This professional will be responsible to support Quality Assurance projects, to manage the performance of global quality...

  • Quality Assurance Test Manager

    Há 6 dias

    Lisboa, Portugal Humana Portugal Tempo inteiro

    We develop our own products and specialized solutions, with high quality standards, through multidisciplinary and highly qualified teams, allowing us to master the most relevant technologies in the market.Our purpose is to ensure the symbiosis between business and digital transformation, through personalized and exclusive services.We are seeking a Quality...

  • Quality Assurance Test Manager

    Há 6 dias

    Lisboa, Portugal Humana Portugal Tempo inteiro

    We develop our own products and specialized solutions, with high quality standards, through multidisciplinary and highly qualified teams, allowing us to master the most relevant technologies in the market.Our purpose is to ensure the symbiosis between business and digital transformation, through personalized and exclusive services.We are seeking a Quality...

  • Business Manager

    3 semanas atrás

    Lisboa, Portugal Noesis Portugal Tempo inteiro

    A Noesis procura candidatos com o seguinte perfil: Principais Tarefas e Responsabilidades: Prospeção de novos clientes/serviços em conjunto com área de Sales; Elaboração de propostas; Gestão de serviço/entrega a clientes do mercado português; Acompanhamento de clientes; Gerir equipas de QA; Alocar recursos a clientes; Garantir satisfação do...