Total Service Quality Manager

4 semanas atrás

LindaaVelha, Portugal Nestle Tempo inteiro

**IBS Total Service Quality Manager**
Location: Linda-a-Velha, Lisbon, Portugal
Company: Nestlé Business Services Lisbon (NBS Lisbon)
Full-time
IBS - Service Improvement - Service Delivery Management

**Position Summary**

Nestlé Integrated Business Services (IBS) is a multicultural and diverse team of professionals at the heart of the Nestlé Group. IBS leads a competitive business services evolution, delivered through a network of Shared Service Centers and partners around the globe and provides Nestlé’s Markets and Businesses with seamless access to essential operational services as well as value generating services to support business agility and digital innovation success. Leveraging its insights and scale, IBS operates through an interconnected network of Service Centers and partners.
We are passionate about driving continuous improvement of our processes and care about delivering high quality services to support Nestlé’s business agility and digital innovation success. This is rooted in our behaviors, embedded in our ways of working: Reliable, Customer-first, Innovative, Digitally Agile and Knowledgeable. These are the behaviours embedded in our daily life.
We are looking for a « Total Service Quality (TSQ) Manager », to drive the evolution of our current practices for business partner engagement and feedback collection, guiding the value communication to our Zones, Businesses, Markets and Customers. Our constant evolution of services requires to connect across the organization and benchmark with industry best practices to evolve and improve our TSQ Framework and provide guidelines to our Business Service Centers.

**A day in the life of...**
- Drive value communication to Partners and Customers: Aligned messaging for shared services value proposition to Zones, Businesses, Markets, CoC’s, and identify/evolve communication platforms to use;
- Own Total Service Quality framework, provides guidance and TSQ functional leadership to NBS Centers and CoCs;
- Owns Net Promoter Score surveys and reporting of results;
- Support IBS portfolio management process (pipelining, regular updates, resource allocation, escalation management and follow up, benefits tracking);
- Benchmark the service industry quality management practices to identify trends and opportunities.

**What will make you successful**
- Shared Service experience and/or Market experience to be able to understand business needs on the ground;
- Understanding of Zones and Global HQ to deliver effective stakeholders management is an advantage;
- Experience in working in a cross-functional, multi-cultural and networked organization (internal and external providers);
- E2E process understanding;
- Having driven projects/initiatives which required analytics at an evolved level;
- Having driven projects/initiatives focusing on service experience;
- Managing change in the organization;
- Excellent communication skills;
- Self-driven;
- Strong can-do attitude;
- Pragmatism;
- Focused on result, not on a process;
- Continuous improvement mindset;
- Curiosity/external focus (need to benchmark in the industry).

NBSLisbonIsHiring

  • Total Service Quality Manager

    2 semanas atrás

    Linda-a-Velha, Lisboa, Portugal Nestle Tempo inteiro

    IBS Total Service Quality ManagerLocation: Linda-a-Velha, Lisbon, PortugalCompany: Nestlé Business Services Lisbon (NBS Lisbon)Full-timeIBS - Service Improvement - Service Delivery ManagementPosition SummaryNestlé Integrated Business Services (IBS) is a multicultural and diverse team of professionals at the heart of the Nestlé Group. IBS leads a...

  • Website Services Quality Assurance Specialist

    4 semanas atrás

    Linda-a-Velha, Portugal Nestle Operational Services Worldwide SA Tempo inteiro

    **Position Snapshot** Location: Lisbon, Portugal Company: Nestlé Business Services Full-time / Hybrid mode **Position Summary** As a **Website Services Quality Assurance Specialist** you will be responsible for the quality of the Nestlé corporate/brand website projects and functional quality of technical solutions provided by the Website Content...

  • After Sales Services Manager

    4 semanas atrás

    Linda-a-Velha, Portugal Nestle Operational Services Worldwide SA Tempo inteiro

    **POSITION SNAPSHOT** Location: Centro de Reparações Nespresso - Seixal, Portugal Company: Nespresso Full-time *** Working at Nestlé means you work at the world's largest food and beverage multinational. Our purpose is to improve the quality of life of our consumers, contributing to a healthier future. To integrate the Nespresso After Sales business,...

  • After Sales Services Manager

    2 semanas atrás

    Linda-a-Velha, Lisboa, Portugal Nestle Tempo inteiro

    POSITION SNAPSHOTLocation: Centro de Reparações Nespresso - Seixal, PortugalCompany: NespressoFull-timePOSITION SUMMARYWorking at Nestlé means you work at the world's largest food and beverage multinational. Our purpose is to improve the quality of life of our consumers, contributing to a healthier future.To integrate the Nespresso After Sales business,...

  • After Sales Services Manager

    2 semanas atrás

    Linda-a-Velha, Lisboa, Portugal Nestle Operational Services Worldwide SA Tempo inteiro

    POSITION SNAPSHOTLocation: Centro de Reparações Nespresso - Seixal, PortugalCompany: NespressoFull-time***Working at Nestlé means you work at the world's largest food and beverage multinational. Our purpose is to improve the quality of life of our consumers, contributing to a healthier future.To integrate the Nespresso After Sales business, we are looking...

  • After Sales Services Manager

    4 semanas atrás

    Linda-a-Velha, Lisboa, Portugal Nestle Tempo inteiro

    POSITION SNAPSHOTLocation: Centro de Reparações Nespresso - Seixal, PortugalCompany: NespressoFull-timePOSITION SUMMARYWorking at Nestlé means you work at the world's largest food and beverage multinational. Our purpose is to improve the quality of life of our consumers, contributing to a healthier future.To integrate the Nespresso After Sales business,...

  • After Sales Services Manager

    4 semanas atrás

    Linda a Velha, Portugal Nestle Tempo inteiro

    POSITION SNAPSHOT Location: Centro de Reparações Nespresso - Seixal, Portugal Company: Nespresso Full-time POSITION SUMMARY Working at Nestlé means you work at the world's largest food and beverage multinational. Our purpose is to improve the quality of life of our consumers, contributing to a healthier future. To integrate the Nespresso...

  • Website Services Project Manager

    4 semanas atrás

    Linda-a-Velha, Portugal Nestle Operational Services Worldwide SA Tempo inteiro

    **Position Snapshot** Location: Lisbon, Portugal Company: Nestlé Business Services Full-time / Hybrid mode **Position Summary** The **Website Services Project Manager** manages and supports digital program for Nestlé businesses and/or markets to ensure that the goals of the digital program are accomplished. The Website Project Manager is the main...

  • Website Services Project Manager

    2 semanas atrás

    Linda-a-Velha, Lisboa, Portugal Nestle Operational Services Worldwide SA Tempo inteiro

    Position SnapshotLocation: Lisbon, PortugalCompany: Nestlé Business ServicesFull-time / Hybrid modePosition SummaryThe Website Services Project Manager manages and supports digital program for Nestlé businesses and/or markets to ensure that the goals of the digital program are accomplished. The Website Project Manager is the main interface between the...

  • Quality Manager

    2 semanas atrás

    Albergaria-A-Velha, Portugal Grohe AG Tempo inteiro

    Do you want to work in a fast-growing, global company with an open communication culture and agile development processes? Do you want to make things happen and actively develop them further? Then become part of our Quality team at our plant in Albergaria-a-Velha.Purpose:As a Quality Manager you will be responsible to monitor the quality of purchased...

  • Website Quality Assurance Specialist

    3 semanas atrás

    Linda-a-Velha, Portugal Nestle Operational Services Worldwide SA Tempo inteiro

    **Position Snapshot** Location: Lisbon, Portugal Company: Nestlé Business Services Full-time / Remote mode Afternoon shift : 12h-21h **Position Summary** As a **Website Services Quality Assurance Specialist** you will be responsible for the quality of the Nestlé corporate/brand website projects and functional quality of technical solutions provided by...

  • Quality Manager

    Há 7 dias

    Albergaria-a-Velha, Portugal Grohe AG Tempo inteiro

    Do you want to work in a fast-growing, global company with an open communication culture and agile development processes? Do you want to make things happen and actively develop them further? Then become part of our Quality team at our plant in **Albergaria-a-Velha.** **Purpose**: As a Quality Manager you will be responsible to monitor the quality of...

  • Digital Project Manager

    4 semanas atrás

    Linda-a-Velha, Portugal Nestle Operational Services Worldwide SA Tempo inteiro

    **Position Snapshot** Location: Linda-a-Velha, Portugal Company: Nestlé Business Services Lisbon (NBS Lisbon) Full-time English speaker **Position Summary** The Project Manager will join the project managers team and will be responsible for managing new and ongoing projects, planning and executing successfully. Ensure that the projects are completed on...

  • Website Quality Assurance Specialist

    2 semanas atrás

    Linda-a-Velha, Lisboa, Portugal Nestle Operational Services Worldwide SA Tempo inteiro

    Position SnapshotLocation: Lisbon, PortugalCompany: Nestlé Business ServicesFull-time / Remote modeAfternoon shift : 12h-21hPosition Summary As a Website Services Quality Assurance Specialist you will be responsible for the quality of the Nestlé corporate/brand website projects and functional quality of technical solutions provided by the Website Content...

  • Digital Project Manager French Speaker

    4 semanas atrás

    Linda-a-Velha, Portugal Nestle Operational Services Worldwide SA Tempo inteiro

    **Position Snapshot** Location: Linda-a-Velha, Portugal Company: Nestlé Business Services Lisbon (NBS Lisbon) Full-time English and French Speaker **Position Summary** The Project Manager will join the project managers team and will be responsible for managing new and ongoing projects, planning and executing successfully. Ensure that the projects are...

  • Website Services QA Specialist

    Há 3 dias

    Linda-a-Velha, Portugal Nestle Operational Services Worldwide SA Tempo inteiro

    **Position Snapshot** Location: Lisbon, Portugal Company: Nestlé Business Services Full-time / Hybrid mode Afternoon shift : 12h-21h **Position Summary** As a **Website Services Quality Assurance Specialist** you will be responsible for the quality of the Nestlé corporate/brand website projects and functional quality of technical solutions provided by...

  • Website Services QA Specialist

    2 semanas atrás

    Linda-a-Velha, Lisboa, Portugal Nestle Operational Services Worldwide SA Tempo inteiro

    Position SnapshotLocation: Lisbon, PortugalCompany: Nestlé Business ServicesFull-time / Hybrid modePosition SummaryAs a Website Services Quality Assurance Specialist you will be responsible for the quality of the Nestlé corporate/brand website projects and functional quality of technical solutions provided by the Website Content Management team and the...

  • Consumer Engagement Quality/trainer French And

    Há 7 dias

    Linda-a-Velha, Portugal Nestle Operational Services Worldwide SA Tempo inteiro

    **Position Snapshot** Location: Lisbon, Portugal Company: Nestlé Business Services Full-time/Hybrid **Position Summary** **The main purpose** of the **Consumer Engagement Quality/Trainer **will execute a global quality program that is aimed at making Consumer Engagement Services (CES) Europe operations significantly more reliable and geared to deliver...

  • Consumer Engagement Quality/trainer German And

    1 semana atrás

    Linda-a-Velha, Portugal Nestle Operational Services Worldwide SA Tempo inteiro

    **Position Snapshot** Location: Lisbon, Portugal Company: Nestlé Business Services Full-time **Position Summary** **The main purpose** of the **Consumer Engagement Quality/Trainer **will execute a global quality program that is aimed at making Consumer Engagement Services (CES) Europe operations significantly more reliable and geared to deliver excellent...

  • D2c Project Manager

    Há 6 dias

    Linda-a-Velha, Portugal Nestle Operational Services Worldwide SA Tempo inteiro

    **Position Snapshot** Location: Lisbon, Portugal Company: Nestlé Business Services Full-time / Hybrid mode **Position Summary** The **D2C Project Manager** manages and supports digital program for Nestlé businesses and/or markets to ensure that the goals of the digital program are accomplished. The Website Project Manager is the main interface between...