German-speaking Customer Support Agent

7 meses atrás


Lisboa, Portugal Camplify Tempo inteiro

This is a full-time German speaking (professional level) Customer Support role where you will be first point of contact for our owners and hirers (customers) who require assistance related to our platform. Agents provide inbound and outbound support and guidance to our customers via phone, tickets and live chat. Dutch is a plus (although not essential).

The role requires regular weekend work from mid April to end of September.

**Location**

Lisbon - The role is hybrid, three days in the office, two days from home. The office is located in Olaias next to the metro station.

**Responsibilities**
- Help hirers find the right solution and assist in the booking and cancellation process
- Assist owners with listing management
- Use Freshdesk ticketing and calling system to resolve customer enquiries, meeting KPIs for customer service and ticket management
- Manage claims incidents for owners/hirers on the Camplify platform and through the insurer
- Manage breakdown and accident call-outs appropriately by adhering to Camplify policies and procedures
- Complaints and disputes resolution management
- Report on and liaise with Senior Management on platform bugs,improvements and new requirements
- Process hirer verification checks, as required
- Identify and act on sales opportunities
- Fund recovery management
- Occasionally attend industry trade shows and events
- Assist Customer Service team in other markets during peak season
- Assist the Customer Success Team by helping and educating owners on the use of the platform to create a top-performing listing
- Other duties as requested

**About you**

You strive for a high level of professionalism and a desire to provide exceptional customer service. You are:

- a patient and empathic listener
- skilled in conflict resolution and able to calmly manage stressful situations and act rapidly to resolve issues
- take initiative and are willing to go the extra mile to achieve company goals
- able to self-manage in a remote role
- motivated by KPIs and value feedback
- willing to work on a rotating roster

**Salary / Annual Leave**
- 25,000 EUR/ 30,000 EUR based on experience + incentive scheme

If you have any questions, please call +44330 808 1811

**Salary**: 25,000.00€ - 30,000.00€ per year

**Language**:

- German (required)
- English (required)



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