Beauty Customer Service

3 semanas atrás

Lisboa, Portugal World Talent Selection Tempo inteiro

World Talent Selection is hiring Dutch speakers Talent for our prestigious client in Lisbon.

**Position** : Beauty Customer Service - Dutch speaker M/F/X

**-> Description**:
Global leader in prestige beauty — delighting consumers with transformative products and experiences, inspiring them to express their individual beauty. They are the only company focused solely on prestige makeup, skin care, fragrance and hair care with a diverse portfolio of 25+ brands sold in approximately 150 countries and territories. Infused throughout their organization is a passion for creativity and innovation — a desire to push the boundaries and invent the unexpected — as they continue the bold work of our founder Estée Lauder.

**-> Responsabilities**:
You’ll provide Consumer Care servicing solutions for complex inquiries, using problem-solving skills and strong interpersonal skills to answer questions, provide product education and ensure swift resolution of consumer concerns. You also provide advanced sales servicing, ensuring a complete experience for our consumers.
- **Part of your daily activities will be**_:

- Sets and maintains the highest levels of service for our consumers and guests
- Provides advice, answers questions, and promotes our brands in every interaction
- Provides advanced sales through servicing to ensure well rounded and complete beauty solution for consumers
- Places orders, resolves technical queries, and undertakes associated administrative activities
- Provides first contact resolution on service inquiries and complaints, as well as more complex consumer questions and complaints on a wide variety of topics.
- Liaises with leadership and other teams to ensure a full resolution for the consumer
- Understands the potential risk to the business of some inquiries/complaints and shows awareness of when cases need to be escalated to an I&E advisor or Team Leader (i.e. Social Media public posts that can turn viral, etc).

**-> Profile**:

- Fluent in Dutch;
- Fluent in English - minimum B2 is mandatory;
- Great listening and communication skills;
- Attention to detail;
- Aptitude for problem-solving;
- Dynamism and team spirit;
- High School diploma or equivalent qualification (minimum requirement).
- **Valid Work permit in Portugal or EU Citizen (mandatory)**;
**Offer**:

- _**Starting date : 22/05/2023**_
- Contract : 1 year renewal 2 times. After permanent contract possible.
- Initial training during 10 working days
- Work schedule : 8h/day from Monday to Friday, between 07:00h - 19:00h and from Saturday to Sunday, between 08:00h - 18:00h with 2 days off/week.
- Excellent work opportunity in a dynamic leading multinational company;
- Possibility of cooperation with leaders in various industries;
- Stable work and career progression;
- Facilities centrally located with an excellent public transportation offer and with canteen included;
- Private health insurance since day one in the company;
- **Possibility to live in one of our apartments;**:

- **Annually complementary return flight to your home country (within Europe);**:

- Free Portuguese language courses, sports activities and organized events.

**Job Types**: Full-time, Contract
Contract length: 12 months

**Salary**: 1,100.00€ - 1,400.00€ per month

Ability to commute/relocate:

- Lisboa, Distrito de Lisboa: Reliably commute or willing to relocate with an employer-provided relocation package (preferred)

Application Question(s):

- Availability to start on June in Lisbon ?

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Customer Support: 1 year (preferred)

**Language**:

- Dutch fluent (C2) (required)
- English B2 minimum (preferred)

License/Certification:

- EU Citizen / Work permit in Portugal (required)

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