Principal IT Administrator
6 meses atrás
Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless, and create memorable commerce experiences. Our products provide a competitive edge through experiences that improve brand trust, amplify product differentiation and assortments, increase conversion rate, improve profit margins, and speed time to market.
Learn how the world's largest brands, including Mars, L'Oreal, Coca-Cola, Bosch, and GSK, as well as retailers and distributors such as E.Leclerc, Carrefour, Metro, and Intermarché use Salsify everyday to stand out on the digital shelf.
At Salsify, we strive to embody an equitable, diverse, and inclusive company culture. We are united across countries, levels, tenures, and a host of other dimensions of diversity. We understand that while work is just one aspect of who we are, a truly inclusive culture accounts for the full authenticity of every single human being that works here.
**About the Opportunity**:
Salsify is seeking a talented Principal IT Administrator to join our IT team in Lisbon, Portugal. This position offers entry into a vibrant setting where your robust learning ability and commitment to continuous improvement will truly make a difference. As a self-starter, you'll work collaboratively with varying levels of seniority within the organization, directly impacting the organization's needs.
Salsify loves a good success story and it would be our privilege to help write yours We recognize that talent and potential come in all forms and our mission is empowerment. Our hiring process involves recognizing all facets of motivation, drive, success, and passion. If you have an interest in this role or any other, please do not hesitate to apply.
This position combines the best of both worlds, offering a hybrid work arrangement with a mix of in-office and remote opportunities.
**How you'll Make an Impact**:
- **Jamf Pro Specialist**: Spearhead the optimization and continuous improvement of Jamf Pro, ensuring seamless management of Mac systems in the organization.
- **SaaS Administration**: In addition to Jamf, manage and optimize other critical SaaS solutions such as Okta, Google Workspace, Atlassian, Slack, and Zoom, ensuring integration and functionality within the organization. We expect you to have a deep understanding of these solutions and will hit the ground running with support of them.
- **Service Excellence**: Take a proactive approach in supporting and addressing service-related requests from employees, ensuring a high level of satisfaction. Contribute to the overall IT support function playing a key role in maintaining in-office equipment such as Zoom Rooms and Meraki network infrastructure, in addition to employee computers and peripherals.
- **Technical Expertise**: Leverage a minimum of 5+ years of experience with Jamf Pro, Okta, Google Workspace, Atlassian and Zoom in an enterprise environment, bringing deep technical knowledge and insights into management of services.
- **Leadership**: Provide guidance and mentorship to junior team members, fostering a culture of excellence. Lead by example in setting high standards for performance and professionalism.
- **Cross-functional Collaboration**: Collaborate across departments to understand and address business needs, leveraging technical expertise to implement effective solutions that enhance organizational efficiency and productivity.
- **Knowledgebase Enhancement**: Set standards and drive improvements to internal and employee-facing knowledge base articles and how-to guides. Ensure that resources are clear, comprehensive, and contribute to efficient issue resolution and user empowerment.
- **Proactive Problem Solving**: Identify potential issues and inefficiencies in the IT infrastructure and take proactive measures to address them. Troubleshoot and resolve complex technical challenges to maintain a stable and secure IT environment.
**You'll Enjoy This Role if You Have**:
- **Passion for Innovation**: Thrive in an environment that encourages and rewards innovative thinking, where you can contribute to the evolution of IT solutions to meet the dynamic needs of the organization.
- **Team Collaboration**: Enjoy working collaboratively with cross-functional teams, sharing knowledge, and contributing to a positive and supportive team culture.
- **Mentorship**:Find fulfillment in providing guidance and mentorship to junior team members, helping them develop their skills and grow in their roles.
- **Service Orientation**: Value the opportunity to directly impact the employee experience by providing top-notch support and solutions to service-related requests.
- **Continuous Learning**:Appreciate an environment that encourages ongoing le
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