Customer Success Agent

3 semanas atrás

Lisboa, Portugal Lovys Tempo inteiro

**Qui sommes-nous ?**:
Lovys, c’est une start-up en plein essor qui révolutionne le monde de l’assurance

Comment?
- En créant une protection qui assure - au lieu d’une assurance qui déçoit,
- En mettant fin aux petits astérisques et aux exceptions,
- En proposant une expérience 100% digitale, fluide et rapide,
- En plaçant le consommateur au cœur de l'expérience en assurance.

Fondée en 2017 au cœur de Paris, Lovys, société technologique d’assurance, est implanté sur 3 marchés, propose 5 produits d’assurances et évolue grâce aux équipes venant de tout horizon.

Nous avons récemment bénéficié d’une levée de fonds record de €17M dans le domaine de l’AssurTech en France et nous connaissons une croissance fulgurante

Et ce n’est que le début

Alors, prêt(e) à nous rejoindre dans ce voyage passionnant ?

**Votre Profil**:
Notre équipe de champions du service client continue de grandir et nous sommes à la recherche de nouveaux talents polyvalents et prêts à relever le défi Lovys
- Animé(e) par la dynamique d’une **start-up en plein essor**, tu n’aimes pas t’ennuyer & ça tombe bien, tu ne t’ennuieras pas chez LOVYS
- Empathique et enthousiaste, tu aimes la relation directe avec nos clients et jouer ce rôle de guide et d’accompagnement avant, pendant et après souscription.
- Adepte de la culture du feedback, tu aimes t’impliquer dans ton rôle et a à cœur d’améliorer les process internes et de te faire le porte-parole du client pour faciliter l’organisation quotidienne.

**Que cherchons-nous ?**:

- Une personnalité ayant une appétence pour le service client avec des qualités d’empathie et de bienveillance (_car, oui les besoins de nos clients ne sont pas toujours faciles à satisfaire_)
- Bien que très motivé(e) par l’esprit d’équipe, qui règne au sein de notre troupe, tu es capable de gérer en autonomie tes cas clients de A à Z avec des problématiques et interlocuteurs variés.
- Confortable avec les outils informatiques (Suite office, Teams, CRM...), tu n'as pas de difficultés à évoluer dans un environnement numérique (_et oui, Lovys est une assurance 100% digitale, fini la paperasse _)
- Une connaissance du monde de l’assurance et/ou une expérience dans une start-up sont bien évidemment des critères appréciés, mais c’est aussi avec plaisir que nous te ferons découvrir ces 2 mondes
- Rigueur et Minutie sont tes alliés au quotidien afin de respecter les délais et procédures établies pour certaines de tes missions

Prérequis linguistiques : Nous travaillons pour le marché français et avons besoin d’un profil qui maitrise **parfaitement la langue française, aussi bien à l’écrit qu’à l’oral **; ainsi qu’un **niveau courant d’anglais** pour s’intégrer au mixte culturel international que propose LOVYS (_employés français, anglais, espagnols, portugais etc._)

**Que proposons-nous ?**:

- Un cadre agréable dans des bureaux situés près d’Alcantara entre le Pont 25 de Abril et Cais Do Sodré (_en prime un Rooftop sympa pour les afterworks_)
- Un environnement dynamique et une ambiance conviviale entourés d’un éventail de personnalités
- Télétravail approuvé (_car se concentrer à la maison, c’est bien aussi _) 2 à 3 fois par semaine ainsi qu’un planning flexible entre shift 8h-17h ou 09h-18h du lundi au vendredi (_Non, pas de travail le week-end _)

**À propos de nous**:
Pour créer une protection qui assure - au lieu d’une assurance qui déçoit.
Pour mettre fin aux petits astérisques et aux exceptions.
Pour la résolution d’un problème en un clic. Lovys milite, bien sûr, pour placer le consommateur au cœur de l'expérience en assurance.

Concrètement : Lovys propose un abonnement mensuel d’assurance comme alternative aux vieux contrats.
La différence ? En plus d’une expérience 100% digitale, le client peut modifier ou résilier son abonnement d’assurance à tout moment, mais aussi le personnaliser en fonction de ses besoins.

C'est si simple, l’avenir de l'assurance de biens.

Vous êtes au bon endroit si:

- Vous voulez travailler pour une start-up très ambitieuse qui est en train de changer un secteur très traditionnel.
- Vous vous identifiez à des cultures centrées sur le client qui ne se contentent pas de suivre les normes du marché. Vous avez une énergie incroyable, combinée à une formation technique solide.
- Travailler dans un environnement international est quelque chose que vous apprécieriez, ainsi que d'être en contact avec des personnes avec des parcours très différents.
- La diversité fait partie de l’ADN de Lovys, nos produits, nos métiers et nos valeurs correspondent pleinement à cette dimension. C'est pourquoi Lovys est engagée en faveur de la diversité et de l'inclusion dans le cadre du recrutement.

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