Norwegian Customer Advisor for a Global Hotel Chain

3 semanas atrás

Lisboa, Portugal Foundever Tempo inteiro

**Sou uma empresa**:Foundever
Come and work with us. Would you like to have the opportunity to work with one of the world's largest hotel groups? Are you Norwegian native or fluent with strong sales skills? Looking to make your career in a multicultural environment? So we have the perfect opportunity for you Our client is a global hotel company with more than 1,100 hotels in operation and under development in 120 countries. As a customer service specialist in this project, your daily responsibilities will include: Provide the highest level of service to all clients and guests, ensuring that company standards are attained and used in accordance with dedicated systems Completing the agreed enquiry process through to invoicing, ensuring that all company tools are used to maximise conversion and sales opportunities Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner Get knowledge of the company brands and the specifics of hotels served to better serve the customer during the booking and delivery process Support and deliver on the strategies and objectives of the department taking ownership for assigned areas of responsibility Collaborate with colleagues to maximize client and guest satisfaction, delivering a positive and responsive approach to enquiries and problem resolution Provide detailed communication lines between the Hotel team, and other stakeholders included in the process Build and maintain effective working relationships, communicating with key stakeholders whilst promoting the company's culture and values Ensures adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required Benefits. Relocation package Competitive wages Paid professional training Employee discounts Private healthcare & dental insurance (after six months of employment) Growth opportunities through various development programs Fun and engaging company-wide initiatives, including our EverBetter wellness program Job stability Life-long skills and experience Excellent work culture

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