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Network Support Agent
Há 1 mês
Position: Network Support Agent
Location: Lisbon, Portugal
Employment type: Permanent
**DUTIES AND RESPONSIBILITIES**:
- Review and verify client's access and circuit orders by performing network checks, site readiness, and component testing to ensure accuracy and alignment with customer orders
- Track and resolve third-party access provider activities, milestones, and escalations while coordinating with local field technicians, vendors, and Telco providers for testing, installation, and activation
- Conduct standard testing based on product type, troubleshoot, document, and resolve issues, and certify end-to-end services
- Provide weekly performance summaries to improve turnaround and support escalated cases from Network Field Operations or customers.
**REQUIREMENTS**:
- Customer-facing experience with strong knowledge of telecommunications and experience working with tech / telecommunications industry
- Proficiency in German and English (C1)
- Basic understanding of networking infrastructure (hubs, switches, routers, mainly Layer 1 & 2)
- Excellent task management skills, including attention to detail, ability to follow instructions, organize follow-up tasks, and document actions
- Proficient in coordinating with others to ensure task completion
- Minimum 1 year experience in same / similar roles
**BENEFITS**:
- Permanent contract
- Competitive salary
- Private health and life insurance from day one in the company
- Working hours: Monday to Friday
- Meal allowance on card/voucher
