Technical Support Representative

3 semanas atrás

Porto, Portugal Five9 Tempo inteiro

Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results.

We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud.

**Key Responsibilities**:

- Deal with all customers politely, courteously, and professionally.
- Understand customers' needs through effective listening and questioning skills.
- Provide high quality, efficient and effective customer service.
- And other duties as assigned by management.

**Requirements**:

- Excellent verbal and written skills in English and Spanish.
- A minimum of 3 years experience in a call center related field, and in a customer facing role such as: Technical Support, Escalations, Training or Project Management.
- Must possess strong technical call center skills preferably in a technical support or customer service role.
- Strong knowledge of hosted solutions (SaaS), Networking, Database structures, PBX, ACD, CTI, VoIP, IVR/VRU and Call Center practices.
- Must be an independent self-starter possessing excellent time management skills.
- Availability to work a night shift -Pacific time business hours.
- Bachelor's degree from a reputable institution or equivalent in relevant work experience.

**Benefits**:

- Five9 Shares
- Bonus Scheme
- 10% Flex Benefits
- Meal Allowance
- Medical Insurance
- Life Insurance
- 25 day Annual Leave + Public Holidays

LI-RS1 #LI-Hybrid

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
- Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.

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