Platform Support Technician

2 semanas atrás

Porto, Portugal Generix Group Tempo inteiro

**Company Description**
Generix Group is a leading SaaS vendor specializing in Collaborative Supply Chain solutions that enable the seamless exchange of goods and data across the globe between suppliers and customers, all while responsibly managing their flows. Its platform of innovative digital services optimizes the management of physical flows, by coordinating the entire supply process, from production to delivery, thanks to its WMS, TMS, RMS and VMI solutions; as well as logical and financial flows, by integrating the systems of all players in the chain, from order to payment, with its e-invoicing, e-reporting, EDI, P2P and O2C solutions.

Generix Group creates a distinctive ecosystem designed to cater to its customers, ensuring top-notch performance and sustainability, connecting all global players in retail, industry and services, and fostering the transition toward greater digitalization and energy efficiency. With nearly 850 dedicated employees, Generix Group provides day-to-day support to over 4,500 companies across more than 60 countries, processes over 500 million invoices, handle more than 40 million order lines each month, and manage 8 million EDI messages daily. Our clientele includes Danone, FM Logistic, Fnac-Darty, Essilor, and Ferrero.

As a Platform Support Technician, you will be involved in a team responsible for the performance analysis.

**MAIN RESPONSIBILITIES**
- Performance analysis: acknowledgment of daily reports, logs, complex alerts management;
- Implement corrective solutions based on reports or incidents: research of non-integrated invoices, recovery of invoices, reboot of Web Tomcat server, qualify the anomalies;
- Incident management for clients: incident management of frequent problems, reporting directly to the support, CloudOps and R&D;
- Ensure continuous improvements: qualify the correction or necessary updates of R&D, implement adapted solutions, reports (frequent actions, architecture or other useful information for different operational teams);
- Continuous improvement of the probes for supervision;
- Deployment of new versions of platforms: migration of the latest versions, non-regression tests during migration.

**Qualifications**
- Studies: Technical Engineer / Superior Technician in a relevant area (Computer Science, Systems,);
- Technical skills in support and deployment, such as Linux administration and databases;
- Knowledge of Scripting (Bash or Phyton) and Java would be a plus;
- Ideally a first experience in client support;
- Fluency in French and English is mandatory.

**Additional Information**:

- Attractive compensation package;
- Excellent work conditions and environment (Centro Empresarial Lionesa).

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