Associate Quality Manager

2 meses atrás


Lisboa, Portugal Ruby Willow Recruitment Tempo inteiro

Ruby Willow Recruitment partnered with a renowned tech BPO company to find Associate Quality Manager for their teams in Lisbon.

Position: Associate Quality Manager

Location: Lisbon, Portugal

Employment type: Full-time

Remuneration: Base salary.

**DUTIES AND RESPONSIBILITIES**:

- Establish and maintain Quality Management system for the account
- Implement Operational Excellence Tools (5S, RCA, Lean, Standard Work, Continuous Improvement, Six Sigma, Tiered Accountability & GEMBA)
- Work with the site team to achieve optimal results on efficiency and other operational key metrics (i.e. First Time Resolution, AHT, shrinkage, Utilization, Quality Alignment, RCA Alignment etc.) through gap analysis and process improvement projects
- Design and implement KPI measures, measurement systems and visual tracking controls/dashboards to manage process performance for sustainability and continuous improvement
- Drive ROI/Value Added approach by driving process improvements and business transformation
- Ensure Internal and External Quality metrics are being met
- Deliver high impact projects targeting financial gains or value additions to the customer through process optimizations
- Work with the site/client team in upholding compliance in all organizational standard procedures and policies (i.e. Model of Excellence, InfoSec, Physical Security, Visitor Processing, operational processes, business reviews, etc.)
- Be responsible for compliance in all contractual and regulatory requirements
- Train staff on Operational Excellence Tools & promote the culture of Kaizen
- Actively participate in all quality-related audits both internal and external
- Supervise the execution of transactional quality audits to position Transaction monitoring as a leading indicator of operational results and identify process improvement opportunities
- Analyze the current situation (As-is), identify improvement opportunities, and recommend measures (To-be) to re-engineer processes
- Act as a Change Agent and work closely with Operations to optimize Customer Value in multiple client engagements
- Liaise with the Process Heads/Client to Identify Opportunity Areas & Prepare and Implement Improvements
- Engage in problem-solving and developing innovative solutions.

**REQUIREMENTS**:

- Bachelor’s Degree (any discipline), with 7-10 years of overall experience
- At least 5 years of experience in Quality
- B2/C1 English
- Lean Six Sigma Green Belt training/certification preferable
- Experience with structured process improvement methodologies, including but not limited to Lean
- Internal Quality Auditor in ISO 9000/ISO 20000/ISO 27000 preferable
- Strong business acumen and the ability to develop and deliver rigorous financial analysis to quantify business case scenarios, options, and risks
- Demonstrate excellent communication skills; ability to present ideas and solutions in a logical and articulate manner with the self-confidence to work with Senior Executives
- Out of the box thinker to develop tools and processes for the best utilization of resources
- Ability to manage Internal and external clients; Strong conflict management skills
- Ability to manage a team of TLs and QAs
- Self-motivated Team player
- BPO companies experience is highly preferred
- Excellent skills in Excel/Quality Tools/Data Analysis/Analytical Skills/Reporting
- Amenable to work on a 24/7 shifting schedule, holidays, weekends, and rest days.

**Salary**: 2,500.00€ - 3,000.00€ per month


  • Associate Manager

    2 meses atrás


    Lisboa, Portugal Tech Mahindra Tempo inteiro

    We’re Tech Mahindra, a Multinational Technology Company with 30 years of experience and with more than 141.000 associates, providing Information Technology and Business Process Outsourcing Services. We are looking for an Associate Manager for our Quality Team. **Responsibilities**: Establish and maintain Quality Management system for the...


  • Lisboa, Portugal JUJUR Tempo inteiro

    Position: Associate Quality Manager Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary. **DUTIES AND RESPONSIBILITIES**: - Establish and maintain Quality Management system for the account - Implement Operational Excellence Tools (5S, RCA, Lean, Standard Work, Continuous Improvement, Six Sigma, Tiered Accountability &...

  • Delivery Quality Associate

    3 semanas atrás


    Lisboa, Portugal Modus Create Tempo inteiro

    Hello! Are you ready to Work from Home and transform your career? If you have great consulting skills and know you can consistently delight our customers and help grow our accounts, Modus is the perfect fit for you. Our high performance team helps our clients to build awesome solutions to accomplish their goals and vision. Are you interested in working from...

  • Quality Manager

    1 semana atrás


    Lisboa, Portugal Acconsulting Tempo inteiro

    Quality Manager Lisboa Lisboa, Lisboa, Portugal - Reporting to the quality manager. - Produces technical documents/ reports gathering results of quality inspection for the erection of a LNG tank. - Issuance of all Quality Reports namely: Non-Destructive Testing Reports? Weld Traceability Maps? Materials Traceability Sheets- Prepare that Quality Package...

  • Quality Manager

    Há 1 mês


    Lisboa, Portugal Humana Portugal Tempo inteiro

    E-mail Entre para salvar Quality Manager - Lisbon na INTELCIA.As a global outsourcing company, we take care of processes and functions to help our clients to stay focused on their objectives and core missions.We are currently looking for a Quality Manager to join our team in Lisbon.Your mission:Responsible for the ISO quality certification in Portugal,...

  • Quality Manager

    Há 1 mês


    Lisboa, Portugal Humana Portugal Tempo inteiro

    E-mailEntre para salvar Quality Manager - Lisbon na INTELCIA .As a global outsourcing company, we take care of processes and functions to help our clients to stay focused on their objectives and core missions.We are currently looking for a Quality Manager to join our team in Lisbon.Your mission:Responsible for the ISO quality certification in Portugal,...

  • Quality Manager

    Há 1 mês


    Lisboa, Portugal Humana Portugal Tempo inteiro

    E-mail Entre para salvar Quality Manager - Lisbon na INTELCIA. As a global outsourcing company, we take care of processes and functions to help our clients to stay focused on their objectives and core missions. We are currently looking for a Quality Manager to join our team in Lisbon. Your mission: Responsible for the ISO quality certification in Portugal,...

  • Quality Manager

    2 semanas atrás


    Lisboa, Portugal Amcor Tempo inteiro

    Quality Manager **Location**:Lisbon, PT**Function**:Operations/Production/Manufacturing**Part-time or Full-time**:Full-Time**Job Type**:Employee**Workplace type**:On site**Join Amcor and you can be part of the team that makes the packaging of the future better for people and our planet.** Here at Amcor, we work together every day to make a positive impact...

  • Project Quality Manager

    2 semanas atrás


    Lisboa, Portugal Subsea 7 Tempo inteiro

    **Organisation** **Position** Project Quality Manager **Vacancy ref** 83107 **Based in** Lisbon **Business area** Subsea & Conventional **Contract type** Staff **Closing date** 14/06/2024 Vacancy information At Subsea7, we take pride in being recognized globally as a leader across the Energy Industry. For 5 decades our people have delivered...

  • R&d Quality

    2 semanas atrás


    Lisboa, Portugal Amgen Tempo inteiro

    **R&D Quality & Performance Associate** **LIVE** **WHAT YOU WILL DO** This role is under general guidance, the R&D Quality & Performance Associate will work in document management, business process modelling and learning content management with the following primary responsibilities: - Writing, review, revision, and formatting/QC of controlled documents...

  • Quality Manager

    2 semanas atrás


    Lisboa, Portugal Acconsulting Tempo inteiro

    Quality ManagerLisboaLisboa, Lisboa, Portugal - Reporting to the quality manager. - Produces technical documents/ reports gathering results of quality inspection for the erection of a LNG tank. - Issuance of all Quality Reports namely: Non-Destructive Testing Reports? Weld Traceability Maps? Materials Traceability Sheets- Prepare that Quality Package...

  • Project Quality Manager

    2 semanas atrás


    Lisboa, Portugal Subsea 7 Tempo inteiro

    At Subsea7, we take pride in being recognized globally as a leader across the Energy Industry. For 5 decades our people have delivered over 1,000 projects in all water depths across our energy hubs and we continue to do so, adapting and evolving in an ever-changing world. Our success and sustainability are only made possible by continuing to develop our...

  • Project Quality Manager

    2 meses atrás


    Lisboa, Portugal Subsea 7 Tempo inteiro

    At Subsea7, we take pride in being recognized globally as a leader across the Energy Industry. For 5 decades our people have delivered over 1,000 projects in all water depths across our energy hubs and we continue to do so, adapting and evolving in an ever-changing world. Our success and sustainability are only made possible by continuing to develop our...

  • Quality Manager

    2 meses atrás


    Lisboa, Portugal Acconsulting Tempo inteiro

    - Reporting to the quality manager. - Produces technical documents/ reports gathering results of quality inspection for the erection of a LNG tank.- Issuance of all Quality Reports namely: Non-Destructive Testing Reports? Weld Traceability Maps? Materials Traceability Sheets- Prepare that Quality Package Transmittals to the Client and do the follow-up of the...

  • Associate Product Manager

    2 meses atrás


    Lisboa, Portugal ComparaJá Tempo inteiro

    **About Compara já** **The Product team**: Our Product team encompasses Product Management, Design, Development and Marketing analysis. We are a multidisciplinary team with the mission of delivering meaningful outcomes to the business, through digital transformation of financial services. **Role Description**: As an Associate Product Manager you will...

  • Release Quality Manager

    1 hora atrás


    Lisboa, Portugal Infinera Tempo inteiro

    Main purpose of the role As the primary overseer of quality for R&D programs in a new technology environment, the Release Quality Manager is responsible for ensuring that the programs adhere to high quality standards and that their processes are constantly adapted and improved as needed. In this role, they serve as the primary point of contact for Release...

  • Quality Manager

    4 semanas atrás


    Lisboa, Lisboa, Portugal HR Tempo inteiro

    Reporting to the quality manager. Produces technical documents/ reports summarizing results of quality inspection for the construction of an LNG tank. Compilation of Quality Reports including: Non-Destructive Testing Reports Weld Traceability Maps Materials Traceability Sheets Prepare Quality Package Transmittals to the Client and manage any feedback until...

  • Associate Product Manager

    2 semanas atrás


    Lisboa, Portugal HiJiffy Tempo inteiro

    **About HiJiffy** HiJiffy is an innovative solution that centralizes, automates and measures all customer care activities for travel companies by integrating cutting-edge technology in a simple, reliable and robust platform. We were considered the most innovative solution in 2020 by UNWTO. We’re based in Lisbon, count with clients such as Marriott, Accor...

  • Quality Manager

    Há 5 dias


    Lisboa, Portugal Intelcia Tempo inteiro

    Quality Manager - LisbonLisboaLisbon, Lisbon, Portugal As a global outsourcing company, we take care of processes and functions to help our clients to stay focused on their objectives and core missions.We are currently looking for a Quality Manager to join our team in  Lisbon.Your mission:Responsible for the ISO quality certification in Portugal, liaising...

  • Quality Manager

    Há 4 dias


    Lisboa, Portugal Intelcia Tempo inteiro

    Quality Manager - Lisbon Lisboa Lisbon, Lisbon, Portugal As a global outsourcing company, we take care of processes and functions to help our clients to stay focused on their objectives and core missions.We are currently looking for a Quality Manager to join our team in  Lisbon.Your mission:Responsible for the ISO quality certification in Portugal,...