Practice Team Lead

Há 4 dias

Porto, Portugal TUI Tempo inteiro

TUI Group is the world’s number one integrated tourism business. Product & Engagement is a global team within TUI technology responsible for Ecommerce, Mobile, Payments, MMB (Manage My Booking), Customer Account, B2B and Product. We are a multi-disciplinary team of experts across Architecture, Engineering, DevOps, and Agile Delivery providing services across the UK, Ireland, Sweden, Norway, Denmark, Finland, Spain, Germany, Belgium, and The Netherlands._
- At TUI we’re ambitious to become the leader in technology within the travel industry and to achieve this we are looking to build a capable, creative team who want to be a part of accomplishing that goal._

We are looking for a talented and dedicated technical enthusiast and coach to join the newly formed _Engagement & Product Master Domain_ technology organization which _provides a critical role in ensuring customers can find, book, and experience their perfect holidays._
- Tech Operations _**Practice Team Lead** is a thought leader in, a practitioner and an advocate of state-of-the-art _IT Operational_ practices for the whole domain. Well-connected within the global _ITOperations/ServiceManagement _community, the Tech _Operations_ Practice Lead researches, evaluates, promotes, and helps embed new engineering, delivery and collaboration practices and approaches across the domain to help teams to continuously improve how they work.

**ABOUT THE JOB**:
As a **Tech** _Operations Practice_** Lead**, you will be working with your colleagues within the Domain’s Enabling Teams but also supporting cross-functional teams working across the domain in multiple markets. Being an enthusiast in _IT Operations_, (with a strong _Service Management_ mindset), and thanks to your excellent facilitation and solicitation skills you will effectively engage with teams, develop a good understanding of their context and the challenges they are dealing with.

You will use your deep skills to help teams improve their expertise in _IT Operations Management_ across the Domain. You never come across as preachy or dogmatic, but you are always clear and vocal about what you believe in. You always drive for technical excellence, ownership, and self-organisation at team level.

You will, together with your colleagues, research, evaluate and test new _IT Operations_ processes and tools and help teams to use them effectively. You will collaborate closely with Team Leads to support increasing _IT Operations_ (and Service Management) maturity in all teams and help achieve the agreed OKRs/goals at a Team and Domain level. You will help define the _IT Operations_ related areas of the Domain’s technology strategy, objectives and develop new tools and techniques to improve the necessary capabilities across the domain.

As an experienced IT _Operations Practice_leader in a scaled cloud environment you have _proof of success, e.g. the implementation of robust IT service management practices_. You will lead domain-wide engineering excellence efforts and propose high impact initiatives and projects. Your team will work closely with _relevant roles and experts_ in teams to continuously improve domain’s _technical practice/speciality_ capabilities. You will devise, develop, and champion best practices within and between teams and collaborate with engineering teams to drive down operational burden through automation.

As a leader of one of the domain-wide Enabling Teams, your key responsibility is to the people you support, ensuring that they are growing within their area of expertise, acquiring new skills, doing valuable work, working well together and feeling engaged and supported. Your success is tightly linked to your team’s ability to empower Pods and Teams across the domain and to help them continuously increase their delivery, engineering and operational capabilities, quality and pace of delivery. You will guide your team to set the right priorities and to manage their workload efficiently.

You will ensure the members of your team are growing within their area of expertise, acquiring new skills, doing valuable work, working well together and feeling engaged and supported. You will be responsible for identification and recruitment of new talent into your team, coaching and mentoring existing and new team members and their active career development. You will focus on enabling effective decision making within your team and fostering a culture of learning and continuous improvement.

You are a recognized thought leader and an active member of the global _incident management communities_ community. You love to learn and acquire new skills and you enjoy teaching others. You are not afraid to get stuck in and work directly with teams - you hate being in an ivory tower.

Security is part of everyone’s job. At TUI, we practise secure behaviours first in everything we do.

**ABOUT YOU**:

- Thought leader in _IT Operations and Service Management_ practices, active member of global _incident

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