Senior Business Analyst

4 semanas atrás

Lisboa, Portugal SIXT Portugal Tempo inteiro

**Job Description**:
We are looking for a Senior Business Analyst (M/F/d) in Lisbon (hybrid) to work with our Global Customer Sales & Service Organization. As a Business / Data Performance Analyst, Data Scientist, Controller and valued Business Partner (m/w/f) your work and recommendations will play a crucial role shaping the future of the division and the success of SIXT. This is an intriguing opportunity for a self-driven professional who is interested in shaping data analysis, performance management and reporting for the customer sales and service division globally.
If you are motivated by a multifaceted role in a performance driven, dynamic and international environment, this is an exciting opportunity.

**DO WHAT YOU LOVE**:

- Based on your proper evaluation of the status quo optimize and build the BA structures of the future. This will include building a single source of truth for all raw data, streamlining KPI definitions and creating new reporting views.
- Support the raw data and KPI consolidation project
- Support the development of budgets and forecasts for the global customer sales and service division (Service Levels, Customer Experience, Revenue, Costs etc.)
- Bundle BI requirements for data & KPI augmentation and quality improvements
- Build driver trees
- Create insightful Reports, Dashboards and Visualizations across reporting levels (strategic to operational) for enhanced decision making (Excel and Reporting Tool)
- Align performance & steering dashboards with Business Units
- Analyse, interpret and disseminate performance reviews across KPIs as part of our weekly, monthly and quarterly cadences
- Continuously track CS&S (Customer Sales & Service) performance topics and proactively flag developments
- Conduct ad hoc deep dives using your advanced data analytics skills
- Keep an eye on the performance of internal and external service providers
- Do not just explain the obvious, provide business relevant insights and recommendations based on your solid understanding of the customer service operation
- Be a sparring partner to and member of the Customer Sales & Service Leadership Team
- Partner with other departments and senior leaders especially in Controlling, Finance, Workforce Management and Data Science and BI

**Qualifications**:
**COME AS YOU ARE**:

- You are a strategist, visionary and a doer all in one
- Bachelor’s degree business administration, information systems, or comparable required
- 5 years of BU-specific work experience at least 3 years as a Data Analyst or Business Analyst
- Outstanding analytical skills including working knowledge of financial statement analysis, operational KPIs, forecasting etc.
- Independent development of reporting structures and KPIs are no challenge for you
- Previous experience in building budgets and forecasting
- An intrinsic eagerness to understand the operational side of the business to derive better recommendations, hence business decisions
- You enjoy preparing data and presenting it in a clear and meaningful way and support teams in learning self-service
- Outstanding command of Excel
- Excellent knowledge of Reporting Tools such as Qlik, Tableau and / or Looker
- Good SQL skills and knowledge of data structures and platforms
- Good command of PowerPoint
- Strong written, and oral communications skills - including statistical report writing, building and giving presentations to senior leaders across all levels
- You are fluent in English, other languages are an advantage
- Furthermore, you are self-driven, persistent and a team player at the same time
- General understanding of Customer Service Technology such as telephony, case management systems etc. of advantage
- Experience in and willingness to lead / participate in relevant projects
- Comfortable working in a global matrix organization, across multiple time zones and in a hybrid set up
- Customer Contact Center or service management experience in an omni-channel environment of advantage
- Occasional international travel might be required

Additional Information

Working at SIXT not only means creating the future of mobility, but also offers personal benefits. This means especially for you: 28 days of vacation, no dress code, a hybrid working model and flexible working hours. In our modern office, with new equipment, you can stock up on coffee at any time and spend your lunch break with colleagues in the on-site restaurant that provides healthy and delicious food for everyone.

Moreover, we offer you a super international working environment, numerous trainings for your individual development, participation in external conferences and we even organize internal dev & tech talks. It is very important to us that you can develop personally and grow within our company.

Furthermore, you can benefit from our Coverflex advantage system. With this system you can select the benefits you want - This way you can decide for yourself what you want to use your benefits for

In addition, your col

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