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German Customer Service Representative
4 semanas atrás
Want to start working abroad? Portugal is the place for you, with its rich culture and history, beautiful landscapes and their famous port wine it is the perfect place to start this new adventure Not only are you going to live in Portugal you can also start working there. We can offer you a position in a diverse team, to learn, grow and experience all that Portugal has to offer.
Tareas
Our client has over 6,400 hotels and is one of the largest hotel groups in the world. In Europe they represent almost 500 hotels in Germany, Italy, Switzerland, Austria, Hungary, Czech Republic and Turkey. With more than 28 million members worldwide, it is one of the fastest growing rewards programs in the hotel industry.We are looking for a customer service representative. In this positions you will help customers with find, plan. book their hotel. Part of your daily activities will be:
- Customer advice on the selection and booking of hotels;
- Creation of suitable offers based on the wishes and needs of the traveler, and subsequent direct booking;
- Acceptance of complaints and appropriate active treatment of the same;
- Professional management of booking changes, adjustments and any other Customer concerns.
- Please note that for this position, both good German and English, in oral and written form is required.
- A natural team player - we believe in supporting and developing our people,
**Requisitos**:
- Fluent in German
- Working proficiency in English
- Excellent communication skills
- Problem solving
- Sense of responsibility
Beneficios
- Excellent benefits package
- Multilingual and excellent work environment to provide the customer service
- Extensive training
- Internal employee incentives
- Located in an amazing office in Lisbon with excellent transport links
Location
Lisbon, Portugal
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