Application Production Support

2 semanas atrás

Lisboa, Portugal askblue Tempo inteiro

Do you know **AskBlue**?

We were born in 2013, and we provide services in the field of information technology.

We are looking for **Application Production Support **to join our company in one of our projects, in **Lisbon**.
**RESPONSIBILITIES**
- Ensuring the specialist support to the IT development and Application Support team;
- Contribute to global/local strategic projects.

**MAIN ACTIVITIES**
- Ensures that the solution is always operational and optimal (capacity, upgrades, performance, obsolescence, etc.);
- Adopts global and departmental guidelines, IT best practices and IT Security recommendations;
- Define tactical solutions to resume processes as quick as possible;
- Contribute to solve incident and find out the root cause;
- Guarantees the on-call availability during the required time windows or at the weekend for extraordinary activities;
- Perform regular reviews of scripts before UAT phase;
- Proposes and implement optimizations for the project (can be linked to server configuration, rewrite of scripts);
- Perform a capacity planning for projects at least once a year;
- Provide support to projects regarding definition of solutions;
- Participate on the standardization of practices;
- Participate on the validation of migrations done of servers instances;
- Participate on the evolution of servers tools,

**2. Main Tasks**
- Support the business in their IT needs and understand the business workflows and scenarios
- Maintaining a proper coverage in their designated shift
- Provide business, team members and other project/task partnering teams updates on the issue/task/project
- Understand the underlying issue and the associated patch fix/release and identify systemic issue
- Contribute towards better post-release checkouts
- Improving day to day tasks by writing scripts and automate tasks that are procedure oriented
- Availability to work during Holidays / Weekends as per pre-defined needs and on a rotational basis with the rest of the team

**3. Technical Skills**:

- First class Graduate in any discipline (Computer Science preferred) from a reputed university with a good background of software development/support
- At least 10 years’ experience in a similar position
- File Transfer Open protocol, sftp, ftp and proprietary protocol (cft)
- relational database concepts’ knowledge
- General IT infrastructure knowledge
- Particular knowledge and experience with RedHat Linux with Windows, UNIX, WAS, SQL, (Microsoft Sql & Oracle Sql)
- Windows (power shell, active directory, Event logs,)
- Application Performance Monitor (Dynatrace preferable)
- SYS ADMIN
- Experience with system scripting
- Good understanding of the ITIL norm especially Incident, Change and Request Management and practices
- ANSIBLE & DEVOPS

**4. Language Skills**:

- English (mandatory)
- French is a Plus

**Work Arrangement**:

- Hybrid.

**Offer**:

- Health Insurance;
- 3 and a half days of leave per year + 22 vacation days;
- Unlimited access to Udemy.

**AskBlue - Business & Technology

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