French Senior Customer Service Agent- Based In
3 semanas atrás
Do you speak French as C2 level and do you have experience as a Customer Service and you are living in Lisbon? If yes, KEEP READING
If you are in Lisbon and want to continue your career in the customer service sector or if you are looking for a new challenge in your career, this may be your opportunity
**Location: Carcavelos ( First month in the office and then hybrid)**
**Start date: tbc**
Our client is a European leader in the leisure gift market. They offer the widest variety of gift experiences on the market, experiences that are divided into several universes: Stays, Adventure, Well-being, Gastronomy, and Magical Moments.
If this sounds interesting to you, keep reading
**You will be a perfect fit if you have**:
- Fluent level of English ( speaking and writing ).
- Fluent level in French ( speaking and writing ). - Minimum of C2 level
- Customer Service experience ( in Call Canters preferably) or B2B support experience.
- “People-first” attitude.
- The ability to work in a fast-paced environment
**Which are my tasks in this role?**
- Help the customer and work upsell during the exchange and order process.
- Record specific details of customers and partners’ contacts and ensure actions are taken on each and every case.
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
- Work successfully with the team to deliver and exceed KPIs for quality and to support brand development.
**What’s on offer?**
- Competitive salary - discussed over the phone
- Great training
- Work from ANY country 20 days a year
- Monday to Friday ( 8am-17pm)
- Health and life insurance provided by the company
- Weekly events and activities
- Employed directly by the client
- Opportunity for career progression
**Salary**: 800.00€ - 1,500.00€ per month
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