Customer Support Advisor

2 semanas atrás


Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit an Italian & English-speaking Customer Support Advisor for their offices in Lisbon.

Position: Customer Support Representative

Location: Lisbon, Portugal

Employment type: Full-time

Remuneration: Base salary.

**DUTIES AND RESPONSIBILITIES**:

- Communicate with customers using various channels
- Respond to customers queries in timely and efficient manner
- Ensure customer satisfaction and provide professional customer support
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Give real-time, accurate information that empowers the customer to make decisions
- Listen to the customer's unique situation and acknowledge their needs
- Go beyond the customer's service expectations so they will remember and share their great experience
- Keep records of customer interactions, comments, and complaints, and in line with internal procedures
- Maintain and update all job-related administrative forms.

**REQUIREMENTS**:

- Native/fluent in Italian, both oral and written. Fluent in English
- Computer literate with sound knowledge of Microsoft Office package
- Excellent communication skills with solid negotiating skills
- Resourceful and stress resilient personality that can adapt and remain calm in all situations
- Knowledge of travel industry will be considered as an advantage
- Ability to meet tight deadlines with minimum supervision and in timely manner
- Ability to work independently, while being team player at the same time
- Customer oriented role experience will be considered as an advantage
- Academic degree will be considered as an advantage.

**BENEFITS**:

- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Private Health insurance provided by the Company
- Guidance and tools to reach your full potential
- Relocation package and assistance.


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