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Customer Care Agent
4 meses atrás
**Location**: Full remote work
**Schedule**: Monday to Sunday divided into shifts:
- **Day shift **08:00 - 20:00 (2h break);
- **Night shift **12:00 - 24:00 (2h break).
**What we offer**:
- Salary up to 1800 gross (fixed salary + meal card + performance bonuses);
- Work equipment;
- Training & team buildings;
- Health insurance at discounted price;
- Cheque creche (vale infância);
- Discounts on our service for renting a car;
- A friendly team;
- Managers that care about the well-fare of our employees and help them whenever we can both personally and professionally;
- Opportunities for professional growth and development.
**Responsibilities**:
- Provide phone support to customers during their car rental;
- Resolving customer complaints and challenges, redirecting the situation to the head of the department or to other departments when necessary;
- Improving relations with customers and their loyalty through interaction on social media channels (Facebook, Instagram);
- Review Hunter - searching and responding to comments or reviews posted online.
**Requirements**:
- No experience is required, though 6 months of experience in a similar role would be an advantage;
- Portuguese and English at advanced level (written and spoken);
- You enjoy interacting with customers, even the difficult ones;
- You are self-motivated, you get over a failure quickly, you just learn the lesson;
- You have a high sense of responsibility.
**Why Klass Wagen?**
Join Us in Shaping the Future of Car Rentals
**A World of Opportunities**: When you join Klass Wagen, you're not just an employee; you're a valued contributor to our vision of affordable, and reliable transportation for all. We offer an environment where your ideas are heard, your growth is nurtured, and your ambitions are supported.
**Values** That Drive Us: At the core of our success are values that guide every aspect of our business. **Integrity** is our compass, ensuring that every interaction is marked by transparency and trustworthiness. **Ambition** fuels our determination to continually innovate and surpass expectations. **Professionalism** is our commitment to delivering the highest standards of service.** Fellowship** forms the strong bonds that unite us as a team.
**15 Years of Excellence**: With a rich history spanning over a decade, we've fine-tuned our expertise and cultivated a reputation for exceptional service and unbeatable prices in Romania, Hungary, and Portugal.
Are you ready to steer your career toward excellence, integrity, and a brighter future in the car rental industry?
Together, we'll drive change and create a future where affordability meets quality.
Join us today
