Customer Support Advisor

2 semanas atrás


Lisboa, Portugal Otonomee Tempo inteiro

**Your mission**:
We are looking for a **Customer Support Advisor** to join the team. This is a permanent work from home position based in Portugal.

**Annual Gross Salary**:15,250 euros (inclusive of 2 holiday allowances).
**Allowances**: Internet allowance of 20 euros per month and meal allowance of 7.63 euros per day.
**Schedule**: Monday to Friday 12 pm to 8:30 pm.

**What you'll be doing**:

- Provide frontline Customer Support in English and Portuguese (preference**:Brazilian Portuguese**).
- You will be the first in line for Gigs Customer Support, offering a warm and understanding ear as the point of contact for our customers, helping with basic and advanced troubleshooting, serving customers via multiple channels.
- You will work in our support system, as well as other related internal systems, and ensure that all support queries are dealt with promptly, professionally, and in accordance with the SLAs under our customer contracts.
- You'll provide exceptional support to resolve customer issues and requests swiftly.
- You will collaborate quickly and effectively with product, engineering and customer success to escalate problems and ensure relevant information is being passed on effectively and promptly.
- You will track and develop frequently asked questions with a view to improving our knowledge base and empowering our customers in order to reduce the number of support queries.
- Take a proactive approach in analyzing our processes, suggesting and implementing improvements to help our operations grow efficiently and effectively to provide world-class support.

**Our recruitment process**:

- 30 min Teams interview with the Recruitment Team
- Language test if applicable to the role
- 45 min Teams interview with the Hiring Team

**Your profile**:
**About you**:

- **
You are fluent in English and **Brazilian **Portuguese.**:

- You have previous experience in a Technical support and/or Customer service role.
- You have an aptitude for technology and can diagnose, document and resolve complex technical issues.
- Proficient with helpdesk/ticketing systems and remote access tools.
- Excellent written and verbal communication skills.
- You can communicate clearly and work effectively within a team.

**Why us?**:
**What you get in return**:

- Fully Remote work based in Portugal
- A competitive salary
- Internet and Meal Allowance
- Equipment provided
- Home office allowance
- A Buddy on joining
- Online Gym and Wellbeing Studio.
- The opportunity for professional growth.
- Fun company events and team outings.
- Autonomy and Responsibility

**About us**:
Otonomee is a purpose-built, fully remote BPO. Otonomee was founded in 2020, to provide a different offering in the BPO industry. By leveraging our remote working model, we provide premium Customer Experience with a high quality, flexible entrepreneurial approach.

Our clients are scaling Brands requiring global support, who share our commitment to great Customer Service by promoting a positive employee experience and a sustainable & equitable future

Otonomee is a Certified BCorporation. We encourage equality, diversity, and inclusion in the workplace, promoting dignity and respect for all. We welcome your unique talents and contributions, our inclusive culture inspires us to be curious, be bold and speak openly. We strive for an inclusive culture where we all can feel respected, valued, and connected - **Together we grow



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