Order Management Analyst I Thousandeyes

4 semanas atrás

Oeiras, Portugal Cisco Systems Tempo inteiro

About ThousandEyes (part of Cisco)

In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Cisco’s Network Services Business Group, and is a foundational component of Cisco’s growing Observability business.

About the Role
- Order Processing: Ensuring submitted orders are fully processed and recognized for booking by validating information provided by the customer, ThousandEyes and Cisco sales that’s required by the business
- Communicate effectively and clearly with the sales organization: sales people, sales operations and commissions
- Ensure customer satisfaction and provide professional follow-ups to address any inquiries that require additional information
- Other miscellaneous tasks that may be required of the role (running reports, monitoring order flow, etc.)

Who You Are
- Problem-Solver: You can identify problems and know when to think systematically & when to think creatively to find an easy solution. You like to work independently but also enjoy collaborating with the team.
- Detail Oriented: You look at the big picture and its details. You recognize patterns that connect the little things and can make a conscious effort to understand causes instead of just the effects.
- Self-Starter: You acknowledge and seize new opportunities everywhere and in everything you do. You always take the initiative and are motivated by growth, not by the satisfaction of needs.
- Multitasker: You are ambitious and disciplined, someone who masters the art of prioritization with a positive attitude. You are an enthusiast by nature & someone who is always open to working on whatever comes your way.

**Requirements**:

- Minimum 1 year of experience with Order Management for SaaS, software and services
- Knowledge of Commerce process and offer monetization models
- Minimum 1 year of experience in business and/or systems analysis
- Excellent verbal, written, and presentation skills
- Demonstrate strong interpersonal and organizational skills
- Results oriented, hardworking, self-motivated, and requiring little supervision
- Collaborative and open style with a constructive and positive attitude
- Strong proficiency in written and verbal English
- Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records._

Why Cisco

WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do -you can’t put us in a box But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colourful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us.

**We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.**

U.S. employees have **access** to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up

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