Nederlandstalige Klantadviseur

**EN**:Customer Support Specialist (Dutch-speaking) - Lisbon Oriente
**NL**:Klantenservice Specialist (Nederlandstalig) - Lissabon Oriente
**PT**:Especialista de Apoio ao Cliente (língua Holandesa) - Lisboa Oriente

**Start date : 8.01**
- _**Location**: Lisbon-Oriente
- **This is an office-based position in Lisbon-Oriente.**_
- We offer an efficient and fast recruitment process_

**Working Hours**:
Monday to Friday: 8:00 AM to 8:00 PM
Saturday to Sunday: 8:00 AM to 5:00 PM
(5 days/week, 40 hours/week)

**Requirements**:
No prior work experience required - we provide full training

**About the Company**:
Our client is a global leader in internet services and products, including online advertising, search solutions, and cloud computing. Known for its innovation, the company is revolutionizing how people access information and provides digital tools used by billions of people worldwide.

**Your Responsibilities as a Customer Support Specialist**:

- **Provide pre-sales advice, general support, and technical troubleshooting**.
- **Ensure a professional and consistent brand voice in all communications**, both private and public.
- **Escalate unresolved issues **to advanced support teams and collaborate with technicians to resolve complex issues.

**Competitive Salary & Benefits**:

- **€1100 gross x 14 months **(equivalent to €1283 gross x 12 months) - base salary
- **€135 gross/month - fixed project bonus**:

- **Up to €120 gross/month** - performance bonus
- **€7.23 NET per worked day** (approx. €145/month) - meal voucher (prepaid card)
- **€20 transport allowance**:

- _**15th month salary: €1100 gross, paid after the first year of the contract**_
- **Your annual salary (including all bonuses) is between: €20,160 - €21,600**_

**What We Expect from You**:

- **You speak perfect Dutch (C2 level).**:

- **You speak English at least at a B2 level.**:

- **You are willing to move to Lisbon or are already living there.**:

- You are customer-oriented and enjoy working with people.
- An interest in tech is a big plus

**What We Offer**:

- **Permanent full-time contract (CDI) with a 3-month trial period **(according to Portuguese law).
- **Office-based role in Lisbon-Oriente.**:

- **Shift system: Monday to Friday - 8:00 AM to 8:00 PM, Saturday to Sunday - 8:00 AM to 5:00 PM** (5 days/week, 40 hours/week) with 2 rotating days off.
- **Private health insurance from day one.**:

- "Bring a Friend" program with attractive incentives.
- **Complete regulated online hiring process**

**Important Note**:
**EU citizenship or a residence permit for Portugal is required.**

**Are you ready for a new adventure?**

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Pay: 1,400.00€ - 1,520.00€ per month

Application Question(s):

- When is the closest possible start date for you?
- Your current location (city):

- Are you legally allowed to work in Portugal?

If you are not an EU citizen, confirm the basis on which you can work in Portugal (visa/work permit, etc.).
- Are you ready to work in our office in Lisbon Oriente?
- Have you ever been in recruitment/worked with Concentrix or Webhelp in Portugal? Please leave the notes here:

- Is your Dutch language at working proficiency level? Please confirm here:
**Language**:

- communicative English (required)
- Dutch (at least C2-level) (required)

Expected Start Date: 08/01/2025