Networks Planning
3 meses atrás
País/região: PT- Cidade: Aveiro- Empresa: E-REDESA **EDP** é uma empresa global de energia, que lidera com base nos valores da Inovação, da Sustentabilidade e Humanização. Recorrendo à tecnologia do futuro criamos soluções altamente focadas nas necessidades das nossas pessoas e dos nossos clientes, nunca descurando do nosso papel e contributo para com a sociedade.
A **EMC MV/LV North **da E-Redes Networks Plataform, que tem como missão Garantir a execução de obras de Pedidos de Ligação à Rede (MT/BT/IP), bem como, a construção das redes de distribuição MT, BT e IP, no âmbito do investimento Obrigatório, Estruturante e Corrente Programável, pretende reforçar a equipa na área de Obras - Aveiro:
**Descritivo de funções**:
Análise, acompanhamento e tratamento dos processos de Pedidos de Ligação / Desvios / Desligações e Religações de Clientes MT/BT, que visam:
- O tratamento do processo c/ base no domínio dos sistemas corporativos: Mobilidade, JUMP P15; SIT, PROGEST; e POWER BI´s, c/ vista à execução das obras / tratamento e evolução das OT´s "ordens de trabalho";
- Relações Comerciais, interação c/ Clientes MT e BT - Inicio de trabalhos, informação e tratamento de documentação e preparação do processo de ligação, que inclui o tratamento das ordens de trabalho/ordens de serviço em sintonia com o Despacho (Preparação e emissão de pedidos de indisponibilidade: Consignações e - sistema corporativo PGPI);
- Interação com Prestadores de Serviço - Análise, acompanhamento e gestão de prazos de execução, tratamento e seguimento das OT´s "ordens de trabalho" e apoio ao Prestador de Serviços;
- Tratamento de solicitações / reclamações de clientes e entidades - sistemas corporativos: JUMP P15 e P05, PROGEST e Rede Ativa "CRI".
**Que tipo de perfil procuramos?**
- Formação ao nível do 12º ano, preferencialmente Cursos Tecnológicos e Profissionais de Técnico operacional - relações comerciais/ligação clientes, Técnico de Instalações Elétricas, Redes Elétricas, Eletrotecnia, Eletrónica, Eletromecânica, Mecatrónica ou áreas afins;
- Experiência profissional entre 3 e 8 anos como quadro técnico em funções operacionais;
- Experiência na operação de Relações comerciais c/ diversos Stakeholders: Clientes, Entidades e Prestadores de Serviço, que englobam:
- Conhecimento generalizado do processo de ligações à rede c/ boa aptidão de aprendizagem, privilegiando-se o domínio nos seguintes sistemas corporativos: JUMP; SIT; PROGEST; Mobilidade; PGPI; Rede Ativa e POWER BI´s;
- Experiência na dinamização de processos: Análise, acompanhamento e gestão de dados/indicadores, em sintonia c/ os objetivos traçados, obrigando a uma interação constante c/ prestadores de serviço, clientes e entidades;
- Conhecimento generalizado do sistema elétrico - Rede de Média e Baixa Tensão.
- Domínio dos conhecimentos básicos de navegação informática (Windows) e das ferramentas do Office;
- Foco no cliente, Agilidade e Rapidez, Resolução de Problemas, Autocontrolo/Autoconfiança e Orientação para o Processo, são competências determinantes para o desempenho da função.
**Ser EDP é ter acesso a**:
- Uma experiência profissional numa empresa internacional líder no seu setor, com medidas de trabalho flexíveis e contrato sem termo;
- Reconhecimento através de uma remuneração compatível com a função e outros benefícios adicionais;
- Oportunidades de desenvolvimento pessoal e profissional (projetos transversais, mobilidades, voluntariado, etc.);
- Certificação TOP Employer, pelo TOP Employers Institute (EDP Portugal; EDP Renováveis);
- Pertencer ao Bloomberg Gender Equality Index (EDP Portugal; EDP Renováveis;);
- Certificação em Conciliação (Excelência), pela Fundación Másfamília.
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