Noc Operator

3 semanas atrás


Lisboa, Portugal Trustly Tempo inteiro

At Trustly, we’re passionate about simplifying the way people pay and get paid online. We are a licensed payment institution and our B2B products available across Europe and the US attract global merchants in segments such as e-commerce, travel, financial services and gaming. In June 2018, private equity firm Nordic Capital acquired a majority stake in Trustly with ambitions to support us in becoming the leading global online banking payments provider.

We are a diverse and fast-growing team with our headquarters in Stockholm, Sweden, and offices in Barcelona, Spain; Cologne, Germany; Helsinki, Finland; Lisbon, Portugal; London, UK; Örebro, Sweden; Redwood City, US; Sliema, Malta; and Vitória, Brazil. Together we are leading the development of the payments industry and the work you’ll do here will make a great impact.

About NOC At Trustly

We are a strong 24/7/365 NOC for incident response and operational support located in Stockholm Sweden and in Lisbon Portugal. The NOC team's main focus is to monitor our services and act upon incidents in all of Trustly’s services to minimize the impact for our customers.

About You

You are an eager to learn, curious type of person, service-oriented and you love troubleshooting Furthermore, you are a Team Player who likes to take responsibility and who contributes to the team's efficiency by making things smarter/faster/better.
- We attach great importance to personal qualities and see that you are a person with a good communicative ability who can connect theory with practice. You are analytically inclined and you like to share information and conclusions with others.

**What you'll do**:

- You will work to ensure functionality and quality in our products, this means keeping track of, and solving, issues with everything from API disruptions and transaction failures to unsettled deposits.
- You will work with detecting potential problems and solving them, implementing remedies, using workarounds or escalating to another team if the problem should prove out of scope for the team.
- You will work on a 24/7 schedule from Trustly Lisbon office.

**Who you are**:

- You have Higher Vocational Education (HVE) or similar.
- You are fluent in both written and spoken English.
- You are analytical and enjoy digging into and solving problems.
- You have experience from similar jobs such as an IT technician or IT support or in a NOC or equivalent.
- You have previously worked with one or more monitoring systems.
- You are a team player, who likes to share information with your colleagues and who puts
- your team first.

**It is an advantage if you have**:

- Jira Software, Jira Service Desk, Opsgenie, Insight
- Splunk, Grafana, Prometheus
- Public and private clouds as well as IaaS
- LAN, WAN and networks
- Linux-based server systems, Ubuntu
- DevOps and Infrastructure as Code used for development, testing, implementation and operation
- IT security in LAN, WAN and public clouds

Come join the team


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