Senior Manager Global People Services Effectiveness

2 semanas atrás

Porto, Portugal Adidas Tempo inteiro

Purpose & Overall Relevance for the Organization:
- The Senior Manager, People Services Effectiveness contributes to the development of an efficient and effective employee experience focused People Services organization that provides high-quality HR services at adidas. The Senior Manager, People Services Effectiveness will work with People Services Effectiveness and Program leadership to activate People Services at adidas and support the planning and operations of future Service Delivery across adidas as part of the HR transformation program, Excellence4People (E4P).- As part of HR transformation at adidas, the overall People Services Effectiveness capability area will work with the E4P Design Authority to determine global / local service delivery and help manage future change requests to align HR, GBS, and Tech with Regional / Local People Services and HR Business Partner teams. The Senior Manager, People Services Effectiveness will focus on continuous improvement across People Services activities at adidas and contribute to the delivery of the design future processes e.g., inquiry process for change.- Key Responsibilities:
- Creating successful global HR service delivery
- Support the activation of the overall People Services Strategy, working with People Services Effectiveness leadership and the E4P Design Authority as part of E4P.
- Through activation, help enable the adoption of digital tools, standardization, and continuous improvement across adidas HR to improve the overall employee experience.
- Support the establishment of People Services delivery and define Global / Regional / Local services in partnership the E4P Design Authority, along with GBS HR, and local People Services operations to ensure shared understanding, performance framework, and aligned goals and metrics (e.g., KPIs & SLAs)
- Enable collaboration throughout the People Services function through partnership with HRSLT, HRBPs, Tech, GBS and Regional / Local People Services to ensure consistency.
- Continuous improvement
- Activate service delivery and contribute to the design of performance frameworks to optimize service delivery.
- Ensure People Services KPIs are closely linked to HR service delivery model and can be activated through a phased approach.
- Identify methods to establish and improve the efficiency and effectiveness of the end-to-end client experience through technology, tools and / or process solutions.
- Support HR and GBS leadership understanding of workflows, compliance requirements, and activities to improve service delivery and the employee experience.
- Authorities & Key Relationships:
- E4P Core team
- All HR departments on all management levels (incl. HR SLT (Senior Leadership Team)
- Tech and GBS (Global Business Services) on various levels
- External vendors/suppliers/agencies
- Knowledge, Skills and Abilities:
- Shared services / GBS / Operational Services knowledge
- Design thinking, problem-solving and decision-making skills
- Stakeholder facilitation and decision-making
- Ability to design global best-practice processes.
- Work with governance structures and frameworks, program governance, quality assurance and frameworks / metrics / KPIs
- Customer-centric mindset and service-focused
- Being action oriented and able to drive outcomes as part of People Services activation in line with leadership vision and plans
- Proactive, effective, and targeted communication abilities (verbal, written, and visual) on all levels.
- International mind-set and English fluency
- Strong operator skills, such
- Understanding operational urgency and strong execution acumen to drive change happens.
- Deliver highest excellence on operational effectiveness and implementation.
- Connect between processes, technology, people, and data.
- Requisite Education and Experience / Minimum Qualifications:
- Minimum of 5-8 years of relevant work experience, preferably in a global management consulting business, transformation, or relevant work experience in HR University Degree in Business or related field
- Proven strong track record in operations, change management, process design, process implementation and project management.
- Capability to connect tasks and procedures into processes.

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

COURAGE: Speak up when you see an opportunity; step up when you see a need..

OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.

INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.

TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.

INTEGRITY: Play by the rules. Hold yourself and others accountable to our c

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