Support for Big Video Platform
Há 2 dias
Posted 14 December 2021
LocationLisbon
Job type Office-Based
DisciplineCustomer Service
Reference34723
Viktor Söderström
**Jobba för världens största streamingtjänst i Lissabon, Portugal**
Du kommer att hantera svensktalande kunders frågor via telefon, e-post och chatt för att identifiera kundens problem och felsöka för att hitta lösningen.
**Krav**
- Erfarenhet av kundbemötande, gärna inom kundtjänstmiljö
- God kommunikationsförmåga, både muntligt och muntligt
- Utmärkt kommunikationsförmåga i skrift och tal på modersmål på stödspråket
- Stark laganda
- Vara organiserad och kunna lära sig nya processer, koncept och färdigheter
- Känsla för detaljer och en vilja att arbeta effektivt
- Förmåga att hantera kunders känslor och kunna känna empati i klientens fall
- Öppenatt arbeta flexibla timmar efter behov (kan inkludera kvällar, helger och/eller helgdagar)
**Arbetsuppgifter**
- Du kommer att svara på kundernas frågor via telefon, e-post eller chatt, identifiera kundens problem; felsöka dem för att hitta lösningen; dokumentera varje åtgärd du vidtar och kategorisera fall och möjliga buggar
- Ge allmän och teknisk support till kunder som använder någon av våra kunders betalprodukter
- Eskalera komplexa problem
**Vår klient erbjuder**
- Trevlig och inspirerande arbetsmiljö
- Möjlighet att vara en del av ett snabbt växande internationellt företag
- Professionell utveckling och tydlig karriärväg
- Utbildnings
- och utvecklingsmöjligheter
**Nordic Jobs Worldwide**
- Vi är ett professionellt nordiskt rekryteringsföretag, som specialiserar oss på att sammanföra kandidater från Sverige, Finland, Norge och Danmark med företag över hela världen. Nordic Jobs Worldwide är Nordens största rekryteringsfirma och vi matchar det mest spännande jobben med nordisk talang. De sista 2 åren har vi hjälpt över 1000 kandidater från Norden att få sitt drömjobb med våra partners i över 28 olika länder._
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