Planning Analyst

2 meses atrás

Lisboa, Portugal Sunrise Portugal Tempo inteiro

At Sunrise, you will work in a dynamic and international environment where every voice is heard, perspectives are shared, and values are respected. As an equal opportunity employer, it is crucial to have a diverse workforce for the success of our business.

We are looking for a reinforcement for our workforce planning team in customer service. The small team of experts is responsible for customer contact volume forecasting, planning of capacities to treat our customers and internal shift planning.

The role of the “Planning Analyst” is covering analysis of historical data, deviations, trends and forecasting future volumes including project impacts.

**Duties and responsibilities**
- Analysis of call volumes
- Generate volume forecasts
- Explain clearly and appropriately to different audience’s variances to plan
- Attend and advise various stakeholders about impacts, i.e. operations, training, sales & marketing etc.

**What we look for in an applicant**
- Ability to analyze complex situations and to present findings to senior management team
- Analytical and networked thinking, pronounced strengths in dealing with numbers and data
- Ability to work independently and taking ownership
- Extraordinary motivation and ability to deliver reliably in a high-pressure environment
- High degree of engagement, flexibility, independence and professional appearance
- Good communication skills and collaborative way of working

**Education**
- University degree in Economics, Finance, Business Administration is preferred

**Experience**
- Experience in contact center environment of at least 3 years is a must
- Experience in contact center planning or similar positions would be a plus

**Language Skills**
- Be fluent in written and oral English
- German would be a plus

**MS-Office Skills**
- Good knowledge of MS-Office
- Profound skills in Microsoft Excel (including Pivot)

**Salary**: 30,000.00€ - 34,500.00€ per year

Ability to commute/relocate:

- Lisboa, Distrito de Lisboa: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- High school or equivalent (required)

**Experience**:

- Call Centre environment: 3 years (required)

**Language**:

- English (required)

Application Deadline: 28/01/2023
Expected Start Date: 01/03/2023

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