Professional Services Manager
Há 1 mês
Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert.
Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life In a supportive environment, you can freely share and improve and skills and expertise.
Generix Group is growing along with its talents, so let’s build our future together
Ready to join us the challenge of digital transformation of prestigious clients?
JOB DESCRIPTION / MAIN RESPONSIBILITIES
As Professional Services Manager, you will be working closely with the General Manager of the Generix Service Center, in Lionesa, and be involved in the project planning of the subsidiary and contribute to its growth.
As part of your operational functions, you will work in straight collaboration with the Professional Services teams, regarding the implementation of our B2B software solutions to our clients based in France or abroad.
**Considering this, your most relevant missions would be**:
Team Management
- Ensure the local administrative organization and daily management of the team;
- Define resource requirements and ensure recruitment and integration within the subsidiary;
- Provide initial training and continuous development of employees' skills according to the identified needs;
- Accompany the team when necessary on the technical level, as well as on the procedures/ processes to be followed.
Management of the Activity
- Project Management: monitorization of activities development, namely implementations, supervisions and parametrizations;
- Ensure a regular oversight and communicate performance indicators such as managed projects profitability follow-up.
- In case of crisis management or in case of dissatisfied customer, be the single point of contact between the team and ensure the communication with the client;
- Manage activity reports.
Continuous Improvement
- Participate, when requested, in customer meetings.
**EXPERIENCE REQUIREMENTS**:
- Degree in Software Engineering, Information Technology, Mathematics or similar;
- Ability to work in a LINUX environment (user knowledge) would be a plus, as a concrete experience of EDI international norms such as EDIFACT, ANSIX12,.
- Experience as Team Leader ( > 2 years);
- Excellent communications skills;
- Ability to manage priorities and make high-stakes decisions;
- Interpersonal skills: ability to manage the relationship with the customer, accuracy, writing skills, proactivity and dynamism;
- Fluency in English,
- Good level of French.
**OFFER**:
- Attractive wages and benefits;
- Excellent work conditions and environment (Centro Empresarial Lionesa).
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