Senior Customer Support Agent

2 semanas atrás

Lisboa, Portugal JUJUR Tempo inteiro

Position: German Senior Customer Support Agent

Location: Lisbon, Portugal

Employment type: Full-time

Remuneration: Base salary

**DUTIES AND RESPONSIBILITIES**:

- Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customers within the time limits
- Use cheat sheets, guides and protocols provided during the training
- Ensure customer satisfaction and provide professional customer support
- Identify when the issue should be re-assigned to another department
- Collaborate with other agents or teams in case of more complex cases
- Document each action taken in a CRM system in detail.

**REQUIREMENTS**:

- Native/fluent in German, both oral and written. Fluent in English (at least B2 level)
- At least 1 year of experience in customer service of video content analysis in a call center/contact center
- Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
- A resourceful and stress-resilient personality that can adapt and remain calm in all situations
- Good listening skills and ability to empathize with others
- Ability to solve issues in a timely manner
- Ability to work independently while being a team player at the same time
- Ability to cover day shift rotation and be on time at the office.

**BENEFITS**:

- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic and creative team with a positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Relocation support

  • Customer Support Agent

    Há 6 dias

    Lisboa, Portugal David Kennedy Recuitment Tempo inteiro

    David Kennedy Recruitment is working with a leading multinational technology business that is looking to recruit a Swedish speaking Customer Support Agent for their offices in Lisbon. Position: Customer Support Agent Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary. **DUTIES AND RESPONSIBILITIES**: - Ensure customer...

  • Customer Support Agent

    Há 7 dias

    Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading multinational technology business that is looking to recruit a Turkish speaking Customer Support Agent for their offices in Lisbon. Position: Customer Support Agent Location: Lisbon (Alcantra), Portugal Employment type: Full-time Remuneration: Base salary. **DUTIES AND RESPONSIBILITIES**: - Ensure...

  • Customer Support Agent

    Há 6 dias

    Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading multinational technology business that is looking to recruit a German speaking Customer Support Agent for their offices in Lisbon. Position: Customer Support Agent Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary. **DUTIES AND RESPONSIBILITIES**: - Ensure customer...

  • Customer Support Agent

    Há 6 dias

    Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading multinational technology business that is looking to recruit a Dutch speaking Customer Support Agent for their offices in Lisbon. Position: Customer Support Agent Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary. **DUTIES AND RESPONSIBILITIES**: - Ensure customer...

  • Customer Support Agent

    Há 5 dias

    Lisboa, Portugal Jujur Tempo inteiro

    Position: Customer Support Agent Location: Lisbon, Portugal Employment type: Full-time DUTIES AND RESPONSIBILITIES: Communicate with customers using various channels (telephone, email and chat) Ensure customer satisfaction and provide professional customer support Handle customer complaints, provide appropriate solutions and alternatives within the time...

  • Customer Support Agent

    4 semanas atrás

    Lisboa, Portugal JUJUR Tempo inteiro

    Position: Turkish Customer Support Agent Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary. **DUTIES AND RESPONSIBILITIES**: - Ensure customer satisfaction and provide professional customer support - Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow - Identify the...

  • Customer Support Agent With French

    1 semana atrás

    Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading multinational technology business that is looking to recruit a Frenchspeaking Customer Support Agent for their office in Lisbon. The successful employee would support customers who own a premium membership of a streaming platform. Position: Customer Support Agent Location: Lisbon Portugal Employment...

  • Customer Support Agent

    4 semanas atrás

    Lisboa, Portugal JUJUR Tempo inteiro

    Position: Dutch Customer Support Agent Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary **DUTIES AND RESPONSIBILITIES**: - Ensure customer satisfaction and provide professional customer support - Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow - Identify the...

  • Customer Support Agent, Turkish Language

    Há 7 dias

    Lisboa, Portugal HireOn Ltd Tempo inteiro

    HireOn Ltd is working with a leading multinational technology business that is looking to recruit a Turkish speaking Customer Support Agent for their offices in Lisbon. Position: Customer Support Agent Location: Lisbon (Alcantra), Portugal Employment type: Full-time **DUTIES AND RESPONSIBILITIES**: - Ensure customer satisfaction and provide professional...

  • Customer Support Agent

    4 semanas atrás

    Lisboa, Portugal JUJUR Tempo inteiro

    Position: Turkish Customer Support Agent Location: Lisbon, Portugal Employment type: Full-time **DUTIES AND RESPONSIBILITIES**: - Ensure customer satisfaction and provide professional customer support - Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow - Identify the issue the client is facing,...

  • Customer Support Agent

    4 semanas atrás

    Lisboa, Portugal InternationalExpats Tempo inteiro

    Position: Customer Support Agent Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary. **DUTIES AND RESPONSIBILITIES**: - Ensure customer satisfaction and provide professional customer support - Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow - Identify the issue the...

  • Customer Support Agent

    4 semanas atrás

    Lisboa, Portugal InternationalExpats Tempo inteiro

    Position: Customer Support Agent Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary. **DUTIES AND RESPONSIBILITIES**: - Ensure customer satisfaction and provide professional customer support - Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow - Identify the issue the...

  • Dutch-speaking Customer Support Agent for Famous

    4 semanas atrás

    Lisboa, Portugal IT Jobs Worldwide Tempo inteiro

    Dutch-speaking Customer Support Agent for famous online travel agency, Lisbon area with hybrid option **Job details**: **Location** Lisbon **Discipline** - Customer Service**Reference** 35654 **Contact Name** Robin Bos **Job description**: Are you a motivated and enthusiastic native Dutch speaker looking for an international challenge? Do you want to...

  • Dutch-speaking Customer Support Agent for Famous

    4 semanas atrás

    Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiro

    Dutch-speaking Customer Support Agent for famous online travel agency, Lisbon area with hybrid option **Job details**: **Location** Lisbon **Discipline** - Customer Service**Reference** 35654 **Contact Name** Donna Diependaal **Job description**: **Are you a motivated and enthusiastic native Dutch speaker looking for an international challenge? Do you...

  • Customer Support Agent with German

    Há 6 dias

    Lisboa, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiro

    In collaboration we are working with a leading multinational technology business that is looking to recruit a German-speaking Customer Support Agent for their office in Lisbon. The successful employee would support customers who own a premium membership of a streaming platform. Location: Lisbon (Santos), Portugal Employment type: Full-time **DUTIES AND...

  • Customer Support Agent

    4 semanas atrás

    Lisboa, Portugal JUJUR Tempo inteiro

    Position: French Customer Support Agent Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary + bonuses **DUTIES AND RESPONSIBILITIES**: - Ensure customer satisfaction and provide professional customer support - Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow -...

  • Customer Support Agent

    4 semanas atrás

    Lisboa, Portugal JUJUR Tempo inteiro

    Position: Arabic Customer Support Agent Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary + bonuses **DUTIES AND RESPONSIBILITIES**: - Ensure customer satisfaction and provide professional customer support - Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow -...

  • Customer Support Agent

    4 semanas atrás

    Lisboa, Portugal JUJUR Tempo inteiro

    Position: German Customer Support Agent Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary + bonuses **DUTIES AND RESPONSIBILITIES**: - Ensure customer satisfaction and provide professional customer support - Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow -...

  • Customer Support Agent In Digital Project, German Speaker

    Há 14 horas

    Lisboa, Portugal Recruitment Apple Lovers Tempo inteiro

    Recruitment Apple Lovers is working with a leading multinational technology business that is looking to recruit a German-speaking Customer Support Agent for their office in Lisbon. The successful employee would support customers who own a premium membership of a streaming platform. Position: Customer Support Agent Location: Lisbon (Santos), Portugal ...

  • Customer Support Agent

    Há 7 dias

    Lisboa, Portugal JUJUR Tempo inteiro

    Position: German Customer Support Agent Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary **DUTIES AND RESPONSIBILITIES**: - Empathize with customers, taking personal ownership of issues they are reporting, and remain calm while resolving difficult scenarios - Provide prompt and efficient service to OTT clients,...