Content Moderation
6 meses atrás
**Where**: Remote (from country of residence)
**Type**: Freelance
**Join Us at The Social Element**
Founded 21 years ago, we're a leading, global and independent full-service social media agency with a team of over 260 members. From Diageo to Mondelez to Dr Pepper, we are trusted partners to some of the world's largest brands.
Our winning formula? Building strong client relationships to become the voice of their brand on social media.
**Why us?** We believe in the power of **Genuine Human Connection** to drive brand growth, trust, and loyalty. Social media is our foundation, where we give brands the tools to emotionally engage with their audience like never before.
We believe that **brand protection **protects more than just our clients’ brands but also **their online communities**. Our aim is to ensure clients that their audiences’s voice matters and they have a safe place for communication.
**The Opportunity**
**Do you have an interest in creating safe online communities?**
**Would you find it exciting to work with a global gaming brand?**
**Sound like you?** We’d love to talk to you about this position
We are looking for a **native level Thai Content Moderator **to support our clients with keeping their online communities safe.
In this type of work, a Content Moderator helps us to make sure all content on our client’s platform is free of illegal, hate speech and harmful content that goes against the community guidelines. This type of work it’s not just about following rules - we need someone who can think on their feet and make smart choice when things aren’t so black and white. It’s a fast-paced job with lots of content to review, but you’ll be making a big difference in keeping our client’s online community safe and respectful If that sounds like you, come join us
**What to expect on a typical moderation shift**
You’ll be going over a set amount of reported content which is all centralised in our moderation tool. The content can range from comments, chats, strong graphic images, videos and audio files. You'll be expected to moderate a set number of reports per hour.
In addition to:
- Moderate in accordance with The Social Element and client-specific guidelines in a KPI driven environment. Moderation guidelines are provided by the client and will be accessible throughout every shift as well as part of your training and onboarding.
- Keep up to date with notifications of any new changes in the guidelines or our systems that may impact your work.
- Carry out moderation and training according to the times scheduled in the project schedule.
- Resilient to review content that may be unexpected, sensitive, intense or challenging.
- Escalate user-generated content that falls within the official escalation processes (eg child safety, bomb threats)
- Inform Supervisors and/ or project management team of any technical or other issues with tools or content and providing feedback on any client issues.
**Working Shift Hours**
We are looking for a person who can support us with Thai Moderation with a**pprox. 2- 3 hours per week** and must be available to work on **Wednesday shift time from 9-10pm GMT**. You'd be expected to work additional hours for covering potential holiday or sick cover if this comes up.
If you have flexibility and availability across weekends and evenings, we’d love to hear from you We might have some additional opportunities we could consider you. Let’s explore the possibilities together ;)
**Requirements**:
**About You**
**What you need to ace it as Moderator**:
**Native level Thai**, in addition to **fluency in written and spoken English** (this is our main language of communication across the business and for training)
**Background experience**: any content moderation or online safety experience is highly desirable or any past work experience where attention to detail and accuracy was essential
❗**A high level of resilience**: you may encounter unexpected, sensitive, intense or challenging content. This role involves potential exposure to sensitive or graphic content e.g harmful language, racial comments, child abuse, violent threats.
**Tech Proficient**: Have confidence in using digital technology (google apps, communication tools, etc) as you’ll be using a variety of online tools for moderation work, project notifications and updates, video communication, so it’s essential to have this in a remote working set up.
✨ **Eager to learn and receptive to feedback**: your work will be QAd weekly to make sure you meet the set KPIs, but don’t worry We’ll make sure you have all the tools and knowledge you need to succeed in the role.
**Demonstrating commitment and reliability** by respecting your assigned shifts by being on time and focus on your work.
**The Hiring Process**:
The hiring process for this position will be made up of the following stages:
Online assessment
Interview with the talent Team
**IT Policy**
We operate
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