Customer Service Supervisor

2 meses atrás

Lisboa, Portugal FARFETCH Tempo inteiro

**FARFETCH** exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.

We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.

**OPERATIONS**

We're passionate about operational excellence, acting with our customers and partners always in our hearts. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, and ensure order fulfillment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable experiences for our customers all around the world.

**LISBON**

Our Lisbon office is located in Portugal's cosmopolitan capital. Mostly the teams here are focused around Technology and Store of the Future. In this office, Farfetchers like to have catch ups in the ball pit or creative moments by the grand piano

**THE ROLE**

This role has key responsibilities to ensure that the highest levels of customer service are delivered to both our consumers and partners at all times and via every communication channel, as well as overseeing the customer service team within FARFETCH PLATFORM SOLUTIONS business unit. Reporting to the Customer Service Manager, you will have the opportunity to gain excellent hands-on experience in a fast-paced fashion marketing environment, which will broaden as the team grows.

WHAT YOU'LL DO
- Oversee the customer service team daily work towards operational targets;
- Train/coach team members;
- Handle customer escalations;
- Identify key areas for improvement in terms of the standards of service, current policies, operative mode towards efficiency and customer/client satisfaction;
- Propose projects and initiatives to tackle those areas for improvement and oversee its implementation and success;
- Be the face of FARFETCH and bring the Voice of the Customers to our partners;

WHO YOU ARE
- Experienced in customer service, preferably in a fashion retail environment;
- Able to work under pressure in a fast-paced environment;
- Able to confidently lead and organize a team;
- Critical thinking to contribute to service improvement;
- Analytical skills;
- Knowledgeable of fashion/fashion brands being streetwear a plus
- Proficient in using IT systems, both customer service specific and windows packages;
- Excellent in verbal and written communication skills - English and French mandatory
- Able to exceed customer expectations;
- Excellent in listening;
- Hardworking and passionate;
- Available to work on rotating shifts if required

Before Applying

  • Customer Service Operations Supervisor

    2 meses atrás

    Lisboa, Portugal UNITED PARCEL SERVICE Tempo inteiro

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Customer Service Operations Supervisor

    Há 6 dias

    Lisboa, Lisboa, Portugal UNITED PARCEL SERVICE Tempo inteiro

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Customer Service Supervisor

    2 meses atrás

    Lisboa, Portugal FARFETCH Tempo inteiro

    **FARFETCH** exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers. We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome...

  • Customer Service Supervisor

    3 semanas atrás

    Lisboa, Portugal FARFETCH Tempo inteiro

    **FARFETCH** exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers. We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome...

  • Customer Service Supervisor

    Há 6 dias

    Lisboa, Lisboa, Portugal FARFETCH Tempo inteiro

    FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome...

  • Customer Service Representative

    Há 6 dias

    Lisboa, Lisboa, Portugal Bfv Service Gmbh Tempo inteiro

    Position: German Customer Service RepresentativeLocation: Lisbon, PortugalWork model: On-siteEmployment type: Full-timeDUTIES AND RESPONSIBILITIES:Handle all incoming contacts from bank clients (ID and T-PIN & Postbank app setup, card blocking/unblocking/exchange, safety, transactions, complaints) via phone and email Develop your knowledge continuously to...

  • Customer Service Representative

    Há 6 dias

    Lisboa, Lisboa, Portugal BFV Service GmbH Tempo inteiro

    Position:German Customer Service Representative Location:Lisbon, Portugal Work model:On-site Employment type:Full-time Remuneration:Base salaryDUTIES AND RESPONSIBILITIES:Handle all incoming contacts from bank clients (ID and T-PIN & Postbank app setup, card blocking/unblocking/exchange, safety, transactions, complaints) via phone and email Develop your...

  • Customer Service Representative

    Há 6 dias

    Lisboa, Lisboa, Portugal Bfv Service Gmbh Tempo inteiro

    Position: German Customer Service RepresentativeLocation: Lisbon, PortugalWork model: On-siteEmployment type: Full-timeRemuneration: Base salaryDUTIES AND RESPONSIBILITIES:Handle all incoming contacts from bank clients (ID and T-PIN & Postbank app setup, card blocking/unblocking/exchange, safety, transactions, complaints) via phone and emailDevelop your...

  • Customer Service Representative

    Há 6 dias

    Lisboa, Lisboa, Portugal Bfv Service Gmbh Tempo inteiro

    Position: German Customer Service RepresentativeLocation: Lisbon, PortugalWork model: On-siteEmployment type: Full-timeDUTIES AND RESPONSIBILITIES:Handle all incoming contacts from bank clients (ID and T-PIN & Postbank app setup, card blocking/unblocking/exchange, safety, transactions, complaints) via phone and emailDevelop your knowledge continuously to...

  • Customer Service Representative

    2 semanas atrás

    Lisboa, Portugal Bfv Service Gmbh Tempo inteiro

    Position: German Customer Service RepresentativeLocation: Lisbon, PortugalWork model: On-siteEmployment type: Full-timeRemuneration: Base salary.DUTIES AND RESPONSIBILITIES: Handle all incoming contacts from bank clients (ID and T-PIN & Postbank app setup, card blocking/unblocking/exchange, safety, transactions, complaints) via phone and email Develop your...

  • French-Speaking Customer Service Specialist

    Há 6 dias

    Lisboa, Lisboa, Portugal BFV Service GmbH Tempo inteiro

    Workster supports a leading BPO player in the industry in their pursuit to increase their French-speaking Customer Service Team for the world's largest search engine. As a Customer Support Specialist for a well-known client, you will handle customer inquiries related to product features, technical issues, and other questions. Deliver high levels of customer...

  • Customer Service Representative

    2 semanas atrás

    Lisboa, Portugal Bfv Service Gmbh Tempo inteiro

    Position: German Customer Service Representative Location: Lisbon, Portugal Work model: On-site Employment type: Full-time Remuneration: Base salary. DUTIES AND RESPONSIBILITIES: Handle all incoming contacts from bank clients (ID and T-PIN & Postbank app setup, card blocking/unblocking/exchange, safety, transactions, complaints) via phone and email Develop...

  • Customer Service Representative

    2 semanas atrás

    Lisboa, Portugal Bfv Service Gmbh Tempo inteiro

    Position: German Customer Service RepresentativeLocation: Lisbon, PortugalWork model: On-siteEmployment type: Full-timeRemuneration: Base salary.DUTIES AND RESPONSIBILITIES:Handle all incoming contacts from bank clients (ID and T-PIN & Postbank app setup, card blocking/unblocking/exchange, safety, transactions, complaints) via phone and emailDevelop your...

  • Customer Service W/ Native Level of German, French

    2 meses atrás

    Lisboa, Portugal Customer Management Resourcing Group Tempo inteiro

    **Sou uma empresa**:Customer Management Resourcing Group **Requisitos** :

  • Customer Service Representative

    2 semanas atrás

    Lisboa, Portugal Bfv Service Gmbh Tempo inteiro

    Position: German Customer Service RepresentativeLocation: Lisbon, PortugalWork model: On-siteEmployment type: Full-timeDUTIES AND RESPONSIBILITIES: Handle all incoming contacts from bank clients (ID and T-PIN & Postbank app setup, card blocking/unblocking/exchange, safety, transactions, complaints) via phone and email Develop your knowledge continuously to...

  • Customer Service Representative

    2 semanas atrás

    Lisboa, Portugal Bfv Service Gmbh Tempo inteiro

    Position: German Customer Service Representative Location: Lisbon, Portugal Work model: On-site Employment type: Full-time DUTIES AND RESPONSIBILITIES: Handle all incoming contacts from bank clients (ID and T-PIN & Postbank app setup, card blocking/unblocking/exchange, safety, transactions, complaints) via phone and email Develop your knowledge continuously...

  • Customer Service Representative

    4 semanas atrás

    Lisboa, Portugal Recipharm Tempo inteiro

    Role involves active management of several client accounts within a specific region, including the set up and amendment of customer master data, processing orders, shipments, complaints, and queries. Responsible for storage and organization of data related to the role, in line with agreed guidelines, to ensure compliance and accuracy. When required,...

  • Supervisor For Technology Industry

    Há 6 dias

    Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

    Supervisor for Technology Industry – Turkish speaker Are you a leader passionate about the Technology Industry? Do you have previous experience managing teams in a customer service environment, ensuring that they deliver the best service possible?Then, you are our new supervisor for this project What you'll do Implement and optimize online conversation...

  • Customer Service Representative

    2 semanas atrás

    Lisboa, Portugal Bfv Service Gmbh Tempo inteiro

    Position: German Customer Service RepresentativeLocation: Lisbon, PortugalWork model: On-siteEmployment type: Full-timeDUTIES AND RESPONSIBILITIES:Handle all incoming contacts from bank clients (ID and T-PIN & Postbank app setup, card blocking/unblocking/exchange, safety, transactions, complaints) via phone and emailDevelop your knowledge continuously to...

  • Spanish Customer Service Host

    Há 3 dias

    Lisboa, Portugal Language Recruiters Tempo inteiro

    Job Description This exciting role as the Spanish speaking Customer Service Host in Lisbon, Portugal in the expanding Customer Support Department offers an opportunity to work within the e-commerce industry, providing exceptional services to international clients and their businesses. The core strength of the company lies in its people, recognizing employees...