Jira Admin

Company Description

At Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation for leading organizations across EMEA, with a revenue of €652M. We believe in transforming technology to create value for our clients, partners and employees in a world where technology is developed for people. We are proud of the culture we have built together. We are proud of our people at the service of technology. We are proud of our diverse environment. Because we are #TechforPeople. Join our multidisciplinary team of Cloud experts, Designers, Business consultants, Security experts, Engineers, Developers and other extraordinary talents, spread across more than 18 EMEA countries. Become one of our +8.000 tech and business leaders on cloud, data and cyber security. Let’s fuse creativity with technology together and build innovative solutions that actively change things for the better.

**Job Description**:

- Provide IT support, configuration, maintenance, and administration for Atlassian Products (Confluence and JIRA).
- Manage support queue for Atlassian Products, addressing technical requests and providing optimal solutions.
- Use problem-solving skills and app knowledge to resolve challenges and suggest alternatives.
- Investigate and replicate customer issues to identify and address root causes.
- Translate support tickets into feature requests, bug reports, and improvement suggestions.
- Evaluate and manage usage of Atlassian product add-ons/plugins to meet team and business needs.
- Identify opportunities for automation and tool support, taking initiative to implement solutions.
- Contribute to product documentation by creating knowledge-based articles.
- Communicate and collaborate with internal/external teams and stakeholders.

**Qualifications**:

- Bachelor's degree in Computer Science, Information Systems, or related field;
- CAPM or PMP Certification
- Working knowledge of MS Project 2000 or higher and Visio
- 2 or more Years Prior Project Management experience
- 3 or more Years general management experience in a manufacturing / engineering environment
- 2 or more Years of budgetary responsibilities
- Ability to present ideas comfortably to all levels of personnel, internal and external
- Prior Project Methodology experience
- Negotiation and conflict management skills
- Normal office environment
- Some exposure to factory and warehouse environments, depending upon Project(s)
- Travel up to 25% of time, some international travel is possible
- English mandatory