Manager - DevOps, Monitoring and Tools
2 semanas atrás
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Please enter job description here.
**Key Responsibilities**:
- Lead and mentor a small team of DevOps engineers responsible for designing, implementing, monitoring and tooling our cloud services
- Collaborate with cross-functional teams, including development, QA, and product management, to define and implement DevOps strategies that align with business objectives
- Drive the adoption of modern DevOps tools and practices to streamline development workflows, improve efficiency, and enhance the quality and reliability of our software
- Implement and maintain monitoring, logging, and alerting systems to ensure the health, performance, and security of our production environments
- Establish and enforce DevOps best practices, standards, and policies across the organization
- Manage relationships with cloud service providers, tool vendors, and other external partners
- Drive a culture of collaboration, knowledge sharing, and continuous learning within the DevOps team and across the organization.
**Key Skills**:
- Strong technical background in DevOps tools and practices, configuration management, observability, Logic Monitor, Kibana, Grafana and containerization technologies (e.g., Docker, Kubernetes).
- Proficiency in scripting and programming languages such as Python, experience with Infrastructure as Code (IaC) tools such as Terraform, CloudFormation, or Ansible
- Excellent communication, collaboration, and leadership skills, with the ability to inspire and motivate team members and stakeholders
- Strong problem-solving and troubleshooting skills, with a focus on automation and efficiency
- Good understanding of VOIP protocols like SIP, RTP, RTCP, WebRTC is preferred
- Experience in troubleshooting tools, debugging complex problems and systems
- Experience with any public cloud platform (AWS or GCP) is a huge plus
**Benefits**:
- Five9 Shares
- Bonus Scheme
- 10% Flex Benefits
- Meal Allowance
- Medical Insurance
- Life Insurance
- 25 day Annual Leave + Public Holidays
LI-ND1 #LI-HYBRID
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
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