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Customer Service Coordinator

Há 1 mês

Porto, Portugal Care to Beauty Tempo inteiro

All Cosmetics At Your Fingertips_

We are an online beauty and skincare haven serving customers from over 150 countries. Driven by passion, our mission is to deliver the very best beauty products from renowned European brands straight to our global clientele. From beloved classics to niche indie brands, we pride ourselves on curating an expansive collection that caters to every beauty enthusiast's needs.

**THE ROLE**

As Customer Service Coordinator at Care to Beauty, you will play a pivotal role in ensuring our customers continue to love their experience with us. As a key player, you'll be tasked with leading our customer service teams, overseeing performance metrics, and implementing best practices to deliver unparalleled service. This role will provide a unique opportunity to work closely with our co-founders and be involved in high-level strategy meetings.

**Specifically, we expect you to**:

- Oversee and manage departmental performance indicators.
- Emphasize and ensure quick customer response times.
- Maintain a strong focus on customer satisfaction.
- Collaborate with product specialists to provide top-notch customer support.
- Boost team motivation and keep enthusiasm levels high.
- Develop a robust training plan within the customer service domain.
- Refine and enhance current work manuals.
- Partner with expert outsourcing companies for valuable insights.
- Champion continuous improvement initiatives within the department.

**REQUIREMENTS**

**Mandatory requirements**:

- Minimum 5-7 years of hands-on experience in Customer Service, preferably in an e-commerce setting.
- Exceptional leadership qualities with proven team management capabilities.
- Demonstrable success in serving international markets and customers.
- Must be fluent in both Portuguese and English (C1 level).
- Strong empathy with a genuine love for assisting individuals.
- Highly tech-savvy with proficient use of MS Office, especially Excel.
- Solution-oriented with excellent problem-solving skills.
- Analytical mind with a keen attention to detail.

**Brownie Points**:

- Experience with Zendesk for efficient customer support.
- Familiarity with marketplace operations and dynamics.
- A deep passion and understanding of beauty and cosmetics industry.