Product Manager

6 meses atrás

Lisboa, Portugal Mastercard Tempo inteiro

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Product Manager (PM), MDES

Overview

Mastercard’s digital payments strategy is accelerating the transition from card payments to digital payments, using mobile phones and other devices to support issuers, merchants, and wallet providers. Consumers are expanding their range of digital activity across channels/devices every day, and you can be a key contributor in driving this evolution.

Role
- Building product analytics to enable product owners make informed product development and commercialization decisions
- Building and commercializing customer-facing value add services
- Improving customer experience (internal and external)
- Enabling new product functionality and value add services
- Developing future offerings and strategic product enhancements.

Duties include but are not limited to:

- Develop and execute product strategies and roadmaps
- Manage product development projects through the end-to-end product lifecycle
- Define product requirements / roadmaps based on voice of customer and market inputs
- Conduct market research and opportunity assessments on new ideas and concepts
- Perform analysis of products/technology vs customer needs and business requirements
- Define and manage business and technical requirements, UX requirements, design specifications and non-functional requirements for product development / enhancement / modernization
- Scope, plan, and executing large development efforts as well as small rapid product feature enhancements
- Build collaboration and manage internal stakeholders and external partners/ vendors
- Manage the relationships of technical resources and the Global Technology Organization to maintain and build our platforms
- Partner with key stakeholders across the organization, including product owners, solution designers, UX designers, engineering teams, program management office, business operations and support teams, technical writers, commercialization teams etc. to develop and deliver product enhancements
- Coordinate with customer teams, customers and third parties to develop product strategies and possible enhancements of existing product offerings
- Monitor product performance, provide feedback, define or approve/disapprove change control processes, and manage vendor relationships
- Engage in idea generation, concept validation, business case development, and in some instances financial modelling and planning
- Prepare product support materials for internal teams and external customers
- Deliver product training for internal support teams and external customers
- Ensure compliance with the company policies, processes, and governance
- Provide guidance and knowledge transfer to other team members

Role requirements
- Strong data analytics knowledge and experience in building and commercializing data and value add services in the B2B segment
- Lead ideas generation, concept validation, business case development, define internal and external value propositions, and present proposals for executive approval
- High-energy, detail-oriented and proactive with the ability to function under pressure in an independent environment
- High degree of initiative and self-motivation with a willingness and ability to learn and take on challenging opportunities and deliver results
- Strong communication skills, both verbal and written, with strong relationship, collaborative and organization and project management skills
- Strong ability to build rapport, lead cross-functional collaboration, and manage internal stakeholders and external partners/ vendors
- Ability to work effectively with cross-functional, geographically distributed teams and vendors
- Bachelor’s degree in Data Analytics, Information Technology, Computer Science, or Management Information Systems or equivalent combination of relevant experience and education
- 5+ years professional experience with demonstrable track record
- Skilled in using data analytics / data mining tools + experience with Confluence, Jira, AHA, Domo, Figma or similar tools

All about You
- You are an analytical, problem solver with high-energy, detail-oriented, and proactive with the ability to function in an independent environment
- You have strong organizational, planning and execution skills

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